Global Shipping & Documentation Specialist

Damco Spain SL; Philippines; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

A leading logistics company in the Philippines is looking for a customer service professional to manage shipping documents, customer invoices, and provide exceptional support to clients. The ideal candidate has a relevant bachelor's degree and at least 2 years of experience in customer service within shipping or supply chain industries. Strong communication skills and proficiency in systems like Salesforce and MS Excel are essential. A hybrid working arrangement is available, and candidates must be flexible to work during Philippine holidays.

Qualifications

• Must possess a bachelor's degree in a relevant field.
• 2+ years of customer service experience in shipping or supply chain.
• Excellent written and verbal communication skills required.

Responsibilities

• Manage shipping documents and customer invoices ensuring accuracy.
• Assist customers with issues to ensure customer satisfaction.
• Work closely with internal teams to provide a positive customer experience.

Skills

Customer Centricity

Excellent English communication

Strong time management

Proactive problem-solving

Ability to work under pressure

Education

Bachelor's degree (preferably Logistics/Customs Administration)

At least 2 years' experience in customer service

Tools

Salesforce

SAP

MS Excel

Job description

A leading logistics company in the Philippines is looking for a customer service professional to manage shipping documents, customer invoices, and provide exceptional support to clients. The ideal candidate has a relevant bachelor's degree and at least 2 years of experience in customer service within shipping or supply chain industries. Strong communication skills and proficiency in systems like Salesforce and MS Excel are essential. A hybrid working arrangement is available, and candidates must be flexible to work during Philippine holidays.