Global Service Desk Training Specialist

Global Payments Process Centre, Inc.; Quezon City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Global Payments Process Centre, Inc. is seeking a Training Specialist to join the Global Service Desk Team.

You will design, develop and deliver training programs on payment processing products, processes and technologies for internal and external customers, ensuring clarity and practical applicability. You will maintain training content, deliver presentations and demonstrations, and assess outcomes to drive continuous improvement.

Qualifications

• Bachelor's Degree
• Training delivery experience; relevant subject matter experience
• Experience conducting product presentations, training sessions, or business reviews with customers and partners
• Experience in the credit card, payments, merchant acquiring, or fintech industry

Responsibilities

• Delivers simple, technical training content and a basic understanding of assigned subject(s) by following course syllabus with little to no deviation
• Participates in on-site client support and training. Accompanies/supports higher level trainer/manager as needed

Skills

Training delivery experience

Product presentations

Client training

Public speaking

Education

Bachelor's Degree

Relevant Experience or Degree in: Additional experience in lieu of degree will be accepted

Typically No Relevant Experience Required

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Training Specialist to join our ever-evolving Global Service Desk Team and help shape the future of global commerce. In this role, you'll drive develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products. Evaluate to determine if business outcomes have been achieved. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge.

What you’ll own

• Delivers simple, technical training content and a basic understanding of assigned subject(s) by following course syllabus with little to no deviation.

• Participates in on-site client support and training. Accompanies/supports higher level trainer/manager as needed.

What you’ll bring

• Bachelor's Degree

• Relevant Experience or Degree in: Additional experience in lieu of degree will be accepted

• Typically No Relevant Experience Required

• Training delivery experience.; relevant subject matter experience

It’s a bonus if you have

• Experience in the credit card, payments, merchant acquiring, or fintech industry.

• Experience conducting product presentations, training sessions, or business reviews with customers and partners.

• A degree in Business, Management, Engineering, or a related field.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.