Global Service Desk Training Specialist Contractor

Global Payments; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Global Payments in the Philippines seeks a training professional to develop and deliver programs on payment processing products, processes and technologies for internal and external customers. You will maintain training content, provide presentations and consultancy, and evaluate outcomes to drive continuous improvement.

Role requires training delivery experience, on-site client support, and the ability to collaborate with senior trainers as needed, with preference for a second language and a

Qualifications

• Bachelor's Degree or equivalent required, training background preferred.
• Experience delivering training programs on technical subjects.
• Preferred: certification in training or related field.

Responsibilities

• Delivers technical training content following syllabus with minimal deviation.
• Participates in on-site client support and training.
• Assists higher-level trainers or managers as needed.

Skills

Training delivery

Presentation skills

Consultancy

Education

Bachelor's Degree

Job description

Summary of This RoleDevelop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products. Evaluate to determine if business outcomes have been achieved. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge.What Part Will You Play?Delivers simple, technical training content and a basic understanding of assigned subject(s) by following course syllabus with little to no deviation.Participates in on-site client support and training. Accompanies/supports higher level trainer/manager as needed.What Are We Looking For in This Role?Minimum QualificationsBachelor's DegreeRelevant Experience or Degree in: Additional experience in lieu of degree will be acceptedTypically No Relevant Experience RequiredTraining delivery experience.; relevant subject matter experience* Bachelor's Degree is not essentialPreferred QualificationsTypically Minimum 2 Years Relevant ExpExperience of full training life cycle - analysis, design, delivery, evaluation; proficient in second language.Relevant Training certification.What Are Our Desired Skills and Capabilities?Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.Supervision - Normally receives detailed instructions on all work.Subject Matter Knowledge - Proficient in small number of products and technologies.; good understanding of cross-functional dependenciesTraining Delivery - Clearly and confidently delivers content to intended audience