Global Service Desk Training Lead

Global Payments; Quezon City; On-site; PHP 335,000 - 558,000; Full time

Job summary

Global Payments in the Philippines is seeking a Training Specialist to develop and deliver training programs on payment processing products, processes and technologies for internal and external customers. You will maintain existing training content and systems, providing presentations, demonstrations and consultancy related to systems and ancillary products.

You will evaluate outcomes, follow up to ensure continuous improvement, and proactively expand existing and build new knowledge across the

Qualifications

• Bachelor's degree is preferred or equivalent experience.
• 2+ years of training lifecycle experience is typical.
• Proficiency in delivering basic training content and presentations.

Responsibilities

• Delivers training content per syllabus with minimal deviation.
• Participates in on-site client support and training.
• Supports higher level trainer/manager as needed.

Skills

Training delivery

Content delivery

Cross-functional dependencies

Education

Bachelor's degree

Job description

Global Payments in the Philippines is seeking a Training Specialist to develop and deliver training programs on payment processing products, processes and technologies for internal and external customers. You will maintain existing training content and systems, providing presentations, demonstrations and consultancy related to systems and ancillary products.

You will evaluate outcomes, follow up to ensure continuous improvement, and proactively expand existing and build new knowledge across the