Global Service Desk Training Specialist Contractor

Global Payments; Quezon City; On-site; PHP 335,000 - 558,000; Full time

Job summary

Global Payments in the Philippines is seeking a Training Specialist to develop and deliver training programs on payment processing products, processes and technologies for internal and external customers. You will maintain existing training content and systems, providing presentations, demonstrations and consultancy related to systems and ancillary products.

You will evaluate outcomes, follow up to ensure continuous improvement, and proactively expand existing and build new knowledge across the

Qualifications

• Bachelor's degree is preferred or equivalent experience.
• 2+ years of training lifecycle experience is typical.
• Proficiency in delivering basic training content and presentations.

Responsibilities

• Delivers training content per syllabus with minimal deviation.
• Participates in on-site client support and training.
• Supports higher level trainer/manager as needed.

Skills

Training delivery

Content delivery

Cross-functional dependencies

Education

Bachelor's degree

Job description

Summary of This Role

Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products. Evaluate to determine if business outcomes have been achieved. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge.

What Part Will You Play?

Delivers simple, technical training content and a basic understanding of assigned subject(s) by following course syllabus with little to no deviation. Participates in on-site client support and training. Accompanies/supports higher level trainer/manager as needed.

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's Degree Relevant Experience or Degree in: Additional experience in lieu of degree will be accepted Typically No Relevant Experience Required Training delivery experience.; relevant subject matter experience * Bachelor's Degree is not essential

Preferred Qualifications

Typically Minimum 2 Years Relevant Exp Experience of full training life cycle - analysis, design, delivery, evaluation; proficient in second language. Relevant Training certification.

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally. Supervision - Normally receives detailed instructions on all work. Subject Matter Knowledge - Proficient in small number of products and technologies.; good understanding of cross-functional dependencies Training Delivery - Clearly and confidently delivers content to intended audience

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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EEOC Statement

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].