Global Service Contracts Lead & Process Expert

Vertiv Co; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Vertiv in Philippines is seeking a Services Contracts Lead Administrator to expertly manage contract creation, renewals, amendments, and terminations across regions. This senior individual contributor role supports billing accuracy and customer satisfaction, working with Sales, Billing, Operations, and IT to uphold contract integrity.

You will load contract data in ERP systems (Oracle EBS), ensure compliance with internal controls, and drive process improvements.

Qualifications

• 4+ years of relevant experience, preferably in a customer service, order processing, or administrative support role
• Work experience in Sales Order Management and Oracle EBS is an advantage
• Demonstrated experience handling complex or high-volume contract processing with strong accuracy and attention to detail
• Proven ability to work independently while supporting team performance and shared objectives
• Experienced working within matrixed, global organizations and partnering with senior stakeholders
• Hands-on experience with ERP systems (e.g., Oracle EBS)
• Exposure to service contract renewals, billing processes, and installed base management
• Experience supporting audits, compliance checks, or data quality initiatives
• Familiarity with continuous improvement or process standardization initiatives

Responsibilities

• Prepare, process, and administer new and existing service contracts, including renewals, amendments, and terminations.
• Ensure all purchase orders, booking forms, and supporting documentation are complete, accurate, and compliant prior to contract setup.
• Load and maintain contract data and installed base information in ERP systems (e.g., Oracle) to ensure billing accuracy.
• Create and issue renewal letters and contract-related communications within agreed timelines.
• Act as a go-to subject matter expert for service contract processes, systems, and regional requirements.
• Provide functional guidance, clarification, and on-the-job support to team members to accelerate learning and improve consistency.
• Support onboarding and knowledge transfer activities by sharing best practices, job aids, and process clarifications.
• Contribute to building a strong quality mindset and process discipline within the team.
• Serve as a point of contact for internal stakeholders (Sales, Coordinators, Billing, Operations) regarding contract-related inquiries.
• Communicate clearly and professionally to resolve issues, answer questions, and support timely contract execution.
• Support customer-facing requirements as needed to ensure a positive service experience.
• Perform detailed validation of contract data, pricing, delivery requirements, and contractual terms to prevent billing errors and downstream issues.
• Ensure contract processing complies with internal controls, audit requirements, and applicable trade and compliance regulations (e.g., ITC rules).
• Proactively identify data discrepancies, risks, and recurring issues, taking corrective action within scope or escalating as needed.
• Proactively identify process gaps, inefficiencies, and recurring issues impacting contract accuracy, cycle time, or customer experience.
• Participating and leads continuous improvement initiatives, process reviews, and standardization efforts led by Services Operations or CI teams.
• Support documentation updates, work instructions, and process enhancements to improve operational clarity and scalability.

Skills

Attention to Detail

Data Accuracy

Process Discipline

Customer-Focused Problem Solving

Knowledge Sharing

Team Enablement

Analytical Thinking

Strong Communication & Collaboration

Tools

Oracle EBS

ERP systems

Job description

Vertiv in Philippines is seeking a Services Contracts Lead Administrator to expertly manage contract creation, renewals, amendments, and terminations across regions. This senior individual contributor role supports billing accuracy and customer satisfaction, working with Sales, Billing, Operations, and IT to uphold contract integrity.

You will load contract data in ERP systems (Oracle EBS), ensure compliance with internal controls, and drive process improvements.