Global Sales Operations & Enablement Lead

Accenture; Hinoba-an; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Accenture is seeking a Sales Operations Specialist in the Philippines to lead scheduling and enablement operations, ensuring efficient resource utilization and governance. You will drive continuous improvement, LMS effectiveness and AI-enabled transformation, coordinating with global teams.

The role requires 7–11 years in training, scheduling or LMS administration, strong English, stakeholder management, and the ability to work in a 24x7 environment.

Qualifications

• Any Graduation
• 7 to 11 years experience in Training, Learning Administration or Scheduling
• Minimum 2 years scheduling or LMS administration experience
• Experience with LMS platforms
• Professional English proficiency
• Process & Domain Expertise
• Training and scheduling operations management

Responsibilities

• Operations Management: Plan and manage scheduling activities, resources and priorities
• Build and maintain quarterly and annual training schedules
• Manage instructor utilization, chargeability and cancellation compliance
• Monitor scheduling performance, productivity and service metrics
• Maintain course, instructor and facility data accuracy
• Resolve operational and client escalations within scope
• Support scheduling governance, reporting and process improvements
• Drive LMS administration, tool enhancements and automation adoption
• Support AI enabled scheduling, content operations and query resolution
• Lead and coach scheduling specialists and CL10 resources
• Monitor performance, provide feedback and career development support
• Support recruitment, onboarding and capability building
• Drive attrition management, documentation and knowledge continuity
• Conduct monthly 1 to 1 discussions and performance reviews
• Mentor teams on process compliance and escalation handling
• Key Metrics
• Operational KPIs
• Contractual Metric Attainment
• Training Completion Contribution
• Instructor Utilization and Chargeability
• Team Attrition Against Target
• Escalation Resolution Timeliness
• Execution KPIs
• Monthly 1 to 1 Completion Rate
• DTP SOP LWI Update Compliance
• Career Plan Completion Rate
• Improvement Initiative Implementation
• Cross Region Documentation Coverage Any Graduation

Skills

Strong communication

Stakeholder management

LMS administration

Scheduling

Process & domain knowledge

Education

Any Graduation

Tools

LMS platforms

Job description

Accenture is seeking a Sales Operations Specialist in the Philippines to lead scheduling and enablement operations, ensuring efficient resource utilization and governance. You will drive continuous improvement, LMS effectiveness and AI-enabled transformation, coordinating with global teams.

The role requires 7–11 years in training, scheduling or LMS administration, strong English, stakeholder management, and the ability to work in a 24x7 environment.