Global RMA Specialist II: Returns & Credit

City of Shakopee, MN; Hinoba-an; On-site; PHP 420,000 - 650,000; Full time

Job summary

Emerson in Mandaluyong City, Philippines, is seeking a Specialist II Global RMA to ensure timely processing of return and rework requests and support replacement order activities for non-conforming products. You will work with customers, sales teams, and cross-functional partners to deliver excellent service and drive efficient returns operations.

In this role you will evaluate return validity, process or reject return-for-credit requests within turnaround times, and ensure compliance with

Qualifications

• Bachelor’s degree in any 4-year course.
• 2.5 years of relevant experience in customer service and order management.
• Experience working with ERP systems, preferably Oracle, and email management tools.
• Basic to intermediate proficiency in Microsoft Office applications, particularly Outlook and Excel.

Responsibilities

• Review return requests and determine eligibility based on company return policies and guidelines.
• Process or reject return for credit requests within established turnaround time.
• Analyze customer inquiries, investigate issues, and provide appropriate return dispositions.
• Performs outbound calls to customers or Sales Rep to gather information and understand their requests more.
• Coordinates with other functional teams to help resolve customer requests and concerns.
• Reviews portal-submitted RMAs and ensures appropriate resolution.
• Support team operations through back-up responsibilities and workload sharing

Skills

Customer service

Order management

Detail-oriented

Education

Bachelor’s degree in any 4-year course

Tools

Oracle ERP

Outlook

Excel

Job description

Emerson in Mandaluyong City, Philippines, is seeking a Specialist II Global RMA to ensure timely processing of return and rework requests and support replacement order activities for non-conforming products. You will work with customers, sales teams, and cross-functional partners to deliver excellent service and drive efficient returns operations.

In this role you will evaluate return validity, process or reject return-for-credit requests within turnaround times, and ensure compliance with