Specialist II Global RMA

City of Shakopee, MN; Hinoba-an; On-site; PHP 420,000 - 650,000; Full time

Job summary

Emerson in Mandaluyong City, Philippines, is seeking a Specialist II Global RMA to ensure timely processing of return and rework requests and support replacement order activities for non-conforming products. You will work with customers, sales teams, and cross-functional partners to deliver excellent service and drive efficient returns operations.

In this role you will evaluate return validity, process or reject return-for-credit requests within turnaround times, and ensure compliance with

Qualifications

• Bachelor’s degree in any 4-year course.
• 2.5 years of relevant experience in customer service and order management.
• Experience working with ERP systems, preferably Oracle, and email management tools.
• Basic to intermediate proficiency in Microsoft Office applications, particularly Outlook and Excel.

Responsibilities

• Review return requests and determine eligibility based on company return policies and guidelines.
• Process or reject return for credit requests within established turnaround time.
• Analyze customer inquiries, investigate issues, and provide appropriate return dispositions.
• Performs outbound calls to customers or Sales Rep to gather information and understand their requests more.
• Coordinates with other functional teams to help resolve customer requests and concerns.
• Reviews portal-submitted RMAs and ensures appropriate resolution.
• Support team operations through back-up responsibilities and workload sharing

Skills

Customer service

Order management

Detail-oriented

Education

Bachelor’s degree in any 4-year course

Tools

Oracle ERP

Outlook

Excel

Job description

If you are a Specialist II Global RMA professional looking for an opportunity to grow your career, this role offers the chance to play a key role in ensuring the timely and accurate processing of return and rework requests while supporting replacement order activities for non-conforming products. You will work closely with customers, sales teams, and cross-functional partners to deliver excellent customer experience and help drive efficient returns operations.

In this capacity, you will be responsible for evaluating the validity of return requests, processing or rejecting return-for-credit transactions within established turnaround times and ensuring compliance with return policy guidelines. This gives you a vital role in enhancing customer satisfaction, supporting business operations, and maintaining the integrity of Emerson's returns management processes.

If this sounds like a perfect fit for you, join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Review return requests and determine eligibility based on company return policies and guidelines.

• Process or reject return for credit requests within established turnaround time.

• Analyze customer inquiries, investigate issues, and provide appropriate return dispositions.

• Performs outbound calls to customers or Sales Rep to gather information and understand their requests more.

• Coordinates with other functional teams to help resolve customer requests and concerns.

• Reviews portal-submitted RMAs and ensures appropriate resolution.

• Support team operations through back-up responsibilities and workload sharing

Who You Are:

You are detail-oriented and analytical, with the ability to assess situations, investigate issues, and make sound decisions based on established guidelines. You thrive in a fast-paced environment, effectively managing multiple priorities while maintaining a high level of accuracy and professionalism.

You build collaborative relationships with customers and colleagues, communicate clearly across different levels of the organization, and are committed to delivering exceptional customer experiences. You are a dependable team player who embraces continuous learning and actively contributes to process improvements and team success.

For This Role, You Will Need:

• Bachelor’s degree in any 4-year course.

• 2.5 years of relevant experience in customer service and order management doing order entry, customer service, or administration.

• Experience working with ERP systems, preferably Oracle, and email management tools.

• Basic to intermediate proficiency in Microsoft Office applications, particularly Outlook and Excel.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

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