Global Recruiting Enablement Consultant

iQor Philippines; Laguna; On-site; PHP 1,000,000 - 1,300,000; Full time

Job summary

The iQor Philippines Recruiting Enablement Consultant drives user readiness, adoption and sustained use of new recruiting technology and processes across global rollouts. Working with Trainers and Country Leads, the role translates SOPs and workflows into scalable training and enablement activities.

You will coordinate train-the-trainer programs, monitor completion and adoption, and provide readiness inputs before go-live, ensuring SMEs train their teams effectively.

Qualifications

• 4–6 years of experience in learning and development, change enablement, organizational change, technology adoption, HR/recruiting operations, or implementation support.
• At least 2–3 years of experience supporting system or process rollouts, across multiple sites, countries, or business units.
• Experience with train-the-trainer programs, facilitator/SME readiness, learning-content development, and adoption or operational-readiness tracking.
• Experience supporting system, process or operational change initiatives.
• Strong facilitation, stakeholder engagement and cross-functional coordination skills.
• Ability to translate technical and process changes into practical guidance for business users.
• Understanding of adult learning, train-the-trainer, adoption and operational-readiness principles.
• Strong planning, communication, presentation and reporting skills.
• Ability to coordinate work across multiple countries, sites and time zones.
• Experience with a Learning Management System (LMS) or training-completion/certification platform.
• Experience creating user guides, job aids, facilitator guides, knowledge checks, and other digital learning materials; exposure to tools such as Articulate 360, Canva, Camtasia, or comparable authoring tools is preferred.

Responsibilities

• Develop global and geography-specific enablement plans aligned with project rollout waves, business readiness requirements and go-live schedules.
• Conduct stakeholder and training-needs assessments to identify impacted user groups, role-specific learning needs, adoption risks and local considerations.
• Partner with the designated Trainer to translate approved SOPs, process maps, workflows and vendor/product documentation into effective training and enablement content.
• Review training materials, job aids, facilitator guides, learner guides, quick-reference materials, exercises and knowledge checks for business accuracy and alignment with approved processes.
• Coordinate the train-the-trainer approach for Country Leads and designated site/geography SMEs.
• Support SME readiness and certification, including participant tracking, knowledge checks, completion status and follow-up actions.
• Work with Country Leads and SMEs to establish local training plans, schedules, participant lists and completion tracking.
• Confirm that required user populations have completed the appropriate training before go-live and escalated readiness gaps.
• Coordinate business readiness checks with project and country stakeholders and provide training/adoption inputs to Go/No-Go discussions.
• Track enablement risks, knowledge gaps, unresolved questions and adoption barriers by geography.
• Create communications and reinforcement plans that explain what is changing, who is impacted, when changes take effect and where users can obtain support.
• Coordinate post-go-live office hours, refresher support, targeted reinforcement and other interventions where adoption gaps are identified.
• Gather user feedback and analyze recurring questions, process deviations and support trends to identify opportunities for additional enablement or process clarification.
• Maintain the enablement framework and ensure materials are updated when approved processes, workflows or system functionality change.
• Establish reusable enablement standards, templates and readiness criteria that can be applied to future country, site and technology rollouts.

Skills

Train-the-trainer

Change enablement

L&D

Cross-functional coordination

Stakeholder engagement

Tools

Microsoft PowerPoint

Microsoft Teams

SharePoint

LMS

Smartsheet

Job description

The iQor Philippines Recruiting Enablement Consultant drives user readiness, adoption and sustained use of new recruiting technology and processes across global rollouts. Working with Trainers and Country Leads, the role translates SOPs and workflows into scalable training and enablement activities.

You will coordinate train-the-trainer programs, monitor completion and adoption, and provide readiness inputs before go-live, ensuring SMEs train their teams effectively.