Global Process Excellence & Transformation Lead

Google Operations Center; Philippines; On-site; PHP 3,600,000 - 6,000,000; Full time

Benefits offered by this job

Health coverage

Free meals on site

Parental leave

Job summary

Google Operations Center seeks a Global Process Excellence Manager to drive strategic change and transformation across a global platform. You will partner with executive leadership to shape operations, improve processes, and deliver measurable business impact while fostering an innovation-first culture.

You will lead cross-functional CI programs, coach teams, and ensure the sustainability of improvements through robust training and governance.

Qualifications

• 12+ years in the service sector with process transformation and operational excellence
• 3+ years in people management, with influence across matrixed teams
• Lean tools experience and LSS certification (Green or Black belt)
• Strong communication and presentation skills with ability to influence executives
• Data analysis expertise with ability to derive insights for executive reviews
• Proven track record applying industry best practices to drive change

Responsibilities

• Lead organizational transformation and CI initiatives across a global platform
• Collaborate with Operations to set performance standards and improve metrics
• Analyze current and future-state processes using value streams and journey maps
• Act as internal consultant to benchmark processes and shape strategies
• Drive cross-functional transformation with leadership and verticals worldwide
• Provide coaching and mentorship to build sustainable continuous improvement capabilities

Skills

Strategy leadership

Change management

Data analysis

Executive communication

Education

Lean Six Sigma Green/Black Belt

Tools

Value stream mapping

5S

Standard work

5 Why Analysis

Minitab

Power BI

Job description

Google Operations Center seeks a Global Process Excellence Manager to drive strategic change and transformation across a global platform. You will partner with executive leadership to shape operations, improve processes, and deliver measurable business impact while fostering an innovation-first culture.

You will lead cross-functional CI programs, coach teams, and ensure the sustainability of improvements through robust training and governance.