Global Payments Wire Transfer Investigator

JPMorganChase; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Payments investigations specialist to support wire transfer inquiries and daily operational processing. You will follow documented controls, collaborate with partners, and contribute to continuous improvement and client service.

Ideal candidates have a Bachelor’s degree or equivalent experience, strong English communication, and familiarity with international payments and SWIFT concepts.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Experience in international payment processing operations.
• Strong written and verbal English communication.
• Ability to follow documented procedures with high accuracy.
• Demonstrated problem-solving and prioritization skills.

Responsibilities

• Process investigations and transactions in accordance with documented procedures, controls, and service level expectations.
• Investigate and resolve wire transfer inquiries by reviewing payment details, research results, and related documentation.
• Process manual instructions for funds and wire transfers across global currencies, as applicable to the role.
• Analyze case and payment information to validate data accuracy, completeness, and required approvals.
• Review and submit manual entries needed to resolve funds transfer inquiries, ensuring proper documentation and traceability.
• Provide clear updates to clients or client service partners on inquiry status, next steps, and outcomes.
• Identify exceptions, risks, or control gaps, and elevate issues in a timely manner through the appropriate channels.
• Support cross-training by sharing procedures and coaching teammates on assigned processes.
• Perform backup production tasks and contribute ideas to improve workflow efficiency, quality, and controls.
• Rotate across team functions as needed to maintain operational coverage and meet daily priorities.

Skills

English communication

Attention to detail

Problem solving

Teamwork

Process adherence

Education

Bachelor's degree or equivalent

Tools

Excel

PowerPoint

Word

Job description

JPMorganChase in the Philippines is seeking a Payments investigations specialist to support wire transfer inquiries and daily operational processing. You will follow documented controls, collaborate with partners, and contribute to continuous improvement and client service.

Ideal candidates have a Bachelor’s degree or equivalent experience, strong English communication, and familiarity with international payments and SWIFT concepts.