Mandarin-Speaking Client Care Analyst (Payments Ops)

Tink; Pasay; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Tink is seeking a mid-level professional for a hybrid role to oversee operations and manage client needs related to Visa payments. The ideal candidate will have 3-5 years of experience in the payment industry, proficiency in English, and strong problem-solving skills.

Responsibilities include addressing client inquiries, delivering reports, and managing operational issues. The role requires strong relationship management and leadership skills, with opportunities for growth and upskilling.

Qualifications

• 3-5 years relevant work experience in the payment industry.
• Mastery of the English language; proficiency in Mandarin is preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Oversee operational issues for Visa’s AP clients.
• Address and resolve client inquiries using case management tools.
• Provide timely reports to stakeholders.

Skills

Understanding of Visa Payment system

Relationship management

Analytical problem solving

Situational leadership

Time management

Proactive issue resolution

Client-centric focus

Education

Bachelor’s degree in a relevant field

Tools

MS Office tools (Outlook 365, Excel, PowerPoint, Word)

OneCRM

Tableau

Power BI

Job description

Tink is seeking a mid-level professional for a hybrid role to oversee operations and manage client needs related to Visa payments. The ideal candidate will have 3-5 years of experience in the payment industry, proficiency in English, and strong problem-solving skills.

Responsibilities include addressing client inquiries, delivering reports, and managing operational issues. The role requires strong relationship management and leadership skills, with opportunities for growth and upskilling.