Order Fulfillment & Data Stream Analyst

LSEG; Taguig; Remote; PHP 500,000 - 700,000; Full time

Job summary

London Stock Exchange Group (LSEG) is looking for an Associate to support the order fulfilment process, manage customer data and assist multiple internal teams across regions. You will handle standard and complex requests, maintain data accuracy, and ensure timely processing in line with defined SLAs.

The role emphasizes strong process knowledge, collaboration with Customer Service, Order Administration and Sales, and a commitment to service quality in a global environment.

Responsibilities

• Handle the order process for select products; enter orders into specialist permissioning or electronic fulfilment systems.
• Work on offboarding requests related to sanctions within SLAs.
• Escalate delays to internal groups and senior team members as appropriate.
• Meet defined standards for quality and productivity.
• Manage internal customer queries and communicate in a professional, service-minded manner.
• Attend team meetings and collaborate to meet customer requirements.
• Maintain online maintenance, subscription lapsing and access-related issues.
• Support billing team in validating online invoices and portals.
• Monitor the group email account to action requests within agreed turnaround times.
• Create and modify customer master data and meet volume, service and quality targets.

Job description

London Stock Exchange Group (LSEG) is looking for an Associate to support the order fulfilment process, manage customer data and assist multiple internal teams across regions. You will handle standard and complex requests, maintain data accuracy, and ensure timely processing in line with defined SLAs.

The role emphasizes strong process knowledge, collaboration with Customer Service, Order Administration and Sales, and a commitment to service quality in a global environment.