Global Ops Project Manager – Strategy & Client Experience

WTW; Philippines; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

WTW is seeking an experienced Project Manager within the Global Corporate Operation (GCO) team in the Philippines. The role supports service delivery strategy and execution across locations and client groups, identifying trends and gaps to drive a culture of improvement.

Key responsibilities include managing issues with stakeholders, supporting measurement mechanisms, and focusing on client orientation and customer satisfaction, while maintaining confidentiality and operating across shifts for

Qualifications

• 6-7 years of overall experience and relevant exposure to HR and Finance Services, project management, Six Sigma and Data Analytics.
• Strong Project Management skills. Able to logically prioritize tasks and work schedules in advance.
• Strong communication, analytical, and presentation skills
• Ability to form relationships with Business Partners and convey a high level of integrity and credibility
• Combined analytical and influencing skills with comfort and flexibility working with different organization levels
• Customer service orientation with ability to manage and support clients in sensitive situations
• Ensures processes and control are aligned to established procedure (SOP's), protocols
• High energy level and passion with the ability to work effectively and thrive in a fast-paced, team-oriented dynamic environment and maintain confidentiality at all times
• Flexible to working in different shifts to provide global support

Responsibilities

• The role manages key projects within the Global Corporate Operation (GCO) team.
• The role supports GCO in service delivery strategy and execution across all supported locations and client groups.
• To identify trends and process gaps and drive a culture of improvement.
• To manage issues and process complexities through partnership with various stakeholders
• Support measurement mechanisms and reporting’s according to the need of the business
• Drive focus areas around client orientation and Customer satisfaction

Skills

Project management

Communication

Analytical

Presentation

Stakeholder management

Customer service orientation

Confidentiality

Job description

WTW is seeking an experienced Project Manager within the Global Corporate Operation (GCO) team in the Philippines. The role supports service delivery strategy and execution across locations and client groups, identifying trends and gaps to drive a culture of improvement.

Key responsibilities include managing issues with stakeholders, supporting measurement mechanisms, and focusing on client orientation and customer satisfaction, while maintaining confidentiality and operating across shifts for