Global Operations Leader - Consumables & Transformation

Xerox Philippines; Cebu City; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Xerox Philippines is seeking a Second Line Operations Manager to lead the Consumables Management organization. You will drive operational excellence, governance, and capability development across multiple teams to meet KPI targets and customer commitments.

Responsibilities include strategic planning, workforce management, and continuous improvement initiatives with a focus on lean, automation, and change management to enable scalable service delivery.

Qualifications

• Bachelor's degree in Business, Engineering, Information Technology, Operations Management, or related field.
• 8–10 years of experience in Shared Services, BPO, IT-BPM, Operations, or Service Delivery environments.
• Minimum 5 years of people leadership experience managing managers.
• Experience leading multiple operational teams and large-scale service delivery organizations.
• Experience in stakeholder management and executive-level communication.
• Strong background in business transformation, operational excellence, and continuous improvement.
• Experience leading global or regional teams is preferred.
• Lean Six Sigma Green Belt or Black Belt.
• PMP, PRINCE2, or equivalent project management certification.
• Change Management certification preferred.

Responsibilities

• Own overall operational performance and service delivery results of the Consumables Management organization.
• Establish governance mechanisms and performance frameworks aligned with business objectives.
• Provide leadership to Operations Managers to ensure targets are met.
• Monitor KPIs, SLAs, customer commitments, and health metrics.
• Lead regular business reviews with stakeholders and executive leadership.
• Drive risk management, business continuity, and compliance activities.
• Sponsor automation, digital transformation, and process improvement initiatives.
• Lead cross-functional efforts to remove barriers and improve customer experience.

Skills

Operational leadership

Governance

KPI management

Stakeholder communication

Continuous improvement

Change management

Team leadership

Education

Bachelor's degree in Business/Engineering/IT/Operations Management

Job description

Xerox Philippines is seeking a Second Line Operations Manager to lead the Consumables Management organization. You will drive operational excellence, governance, and capability development across multiple teams to meet KPI targets and customer commitments.

Responsibilities include strategic planning, workforce management, and continuous improvement initiatives with a focus on lean, automation, and change management to enable scalable service delivery.