Global Consumables Ops Leader - Transformation & Growth

Lexmark Research & Development Corporation; Cebu City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Lexmark Research & Development Corporation seeks a Second Line Operations Manager to provide strategic leadership for the Consumables Management organization. You will oversee operational excellence, KPI achievement, workforce planning, and cross-functional collaboration across global teams.

You will drive continuous improvement, ensure compliance, and manage senior stakeholder relationships while shaping long-term operating models and investment priorities.

Qualifications

• Bachelor's Degree in Business, Engineering, Information Technology, Operations Management, or related field.
• Minimum 8 to 10 years of experience in Shared Services, BPO, IT-BPM, Operations, or Service Delivery environments.
• Minimum 5 years of people leadership experience managing managers.
• Experience leading global or regional teams is preferred.
• Experience in stakeholder management and executive-level communication.
• Strong background in business transformation, operational excellence, and continuous improvement.

Responsibilities

• Own overall operational performance and service delivery results of the Consumables Management organization.
• Establish operational goals, governance mechanisms, and performance frameworks aligned with business objectives.
• Provide leadership and direction to Operations Managers to ensure achievement of service, quality, productivity, and customer satisfaction targets.
• Monitor and govern KPIs, SLAs, customer commitments, and operational health metrics.
• Lead regular business reviews with stakeholders, process owners, and executive leadership.
• Drive risk management, business continuity, and compliance activities across the organization.
• Lead cross-functional efforts to remove operational barriers and improve customer experience.
• Lead workforce planning, recruitment, and resource allocation decisions.
• Foster a high-performance culture focused on accountability, collaboration, and innovation.
• Present operational performance, risks, opportunities, and strategic recommendations to leadership.
• Drive alignment between customer requirements, process governance, and operational execution.

Skills

Operational leadership

Strategy & planning

Stakeholder management

Continuous improvement

Lean Six Sigma

Education

Bachelor's Degree in Business, Engineering, IT, Operations Management

Job description

Lexmark Research & Development Corporation seeks a Second Line Operations Manager to provide strategic leadership for the Consumables Management organization. You will oversee operational excellence, KPI achievement, workforce planning, and cross-functional collaboration across global teams.

You will drive continuous improvement, ensure compliance, and manage senior stakeholder relationships while shaping long-term operating models and investment priorities.