Global Operational Resilience Leader

Manulife; Lapu-Lapu; Hybrid; PHP 3,822,000 - 5,732,000; Full time

Job summary

Manulife is seeking a Manager, Global Operational Resilience who will act as the first-line SME for Archer Resilience modules and support global stakeholders in achieving business continuity and resilience readiness. You will lead development of first-line tools, templates, and guidance, coordinate with risk and audit teams, and drive improvements across segments in a matrixed, multinational environment.

The role requires deep experience in operational risk, BCM, and resilience, with ability to

Qualifications

• Five to seven years of relevant professional experience in operational risk management, risk and control management, business continuity management, operational resilience, audit, compliance, enterprise risk management, or a closely related discipline.
• At least two years of practical experience in business continuity, operational resilience, crisis preparedness, disaster recovery, or a related resilience discipline is preferred.
• Experience supporting risk-management programs within a complex, global, or matrixed organization.
• Experience developing tools, templates, procedures, user guides, checklists, or training materials.
• Experience coordinating multiple stakeholders, deliverables, dependencies, and deadlines.
• Experience performing quality assurance or completeness reviews of risk, control, BCM, or operational resilience documentation.
• Experience supporting governance reporting, issue tracking, remediation monitoring, audit readiness, or regulatory readiness.
• Financial services or insurance industry experience is strongly preferred.

Responsibilities

• Act as the first-line subject matter expert for Archer COS, BIA, and BCP modules and guide global stakeholders on end-to-end BCM and COS activities.
• Provide guidance on business impact analysis, recovery requirements, dependencies, scenario testing, action plans, and documentation.
• Identify recurring issues and data-quality concerns; propose improvements and assist users with methodology interpretation.
• Coordinate with system, methodology, and program owners to resolve issues and communicate changes to users.
• Lead user acceptance testing, implementation readiness, release communications, and adoption activities as needed.
• Monitor Archer information for completeness, accuracy, and timeliness; address gaps with stakeholders.
• Maintain an organized Archer guidance repository and supporting materials.

Skills

Operational risk mgmt

Business continuity

Operational resilience

Tools/templates development

Stakeholder coordination

Quality assurance

Governance & regulatory readiness

Financial services exp

Tools

Templates & SOPs

Archer tooling knowledge

Job description

Manulife is seeking a Manager, Global Operational Resilience who will act as the first-line SME for Archer Resilience modules and support global stakeholders in achieving business continuity and resilience readiness. You will lead development of first-line tools, templates, and guidance, coordinate with risk and audit teams, and drive improvements across segments in a matrixed, multinational environment.

The role requires deep experience in operational risk, BCM, and resilience, with ability to