Global Operational Resilience Lead, Archer & BCM

Manulife; Quezon City; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Manulife Philippines seeks a Manager, Global Operational Resilience to lead first-line Archer COS, BIA, and BCP support across global stakeholders. You will guide processes, improve data quality, and prepare for second-line review in a complex, matrixed organisation.

You will develop first-line tools, templates, SOPs, and training materials; oversee QA, governance, and continuous improvement, partnering with risk, IT, Audit, and Compliance to ensure readiness.

Qualifications

• Five to seven years of relevant professional experience in operational risk management, risk and control management, business continuity management, operational resilience, audit, compliance, enterprise risk management, or a closely related discipline.
• At least two years of practical experience in business continuity, operational resilience, crisis preparedness, disaster recovery, or a related resilience discipline is preferred.
• Experience supporting risk-management programs within a complex, global, or matrixed organization.
• Experience developing tools, templates, procedures, user guides, checklists, or training materials.
• Experience coordinating multiple stakeholders, deliverables, dependencies, and deadlines.
• Experience performing quality assurance or completeness reviews of risk, control, BCM, or operational resilience documentation.
• Experience supporting governance reporting, issue tracking, remediation monitoring, audit readiness, or regulatory readiness.
• Financial services or insurance industry experience is strongly preferred.

Responsibilities

• Act as the first-line subject matter expert for Archer COS, BIA and BCP modules and guide global stakeholders on end-to-end BCM and resilience activities.
• Develop and maintain first-line tools, templates, checklists, user guides, SOPs, and training materials.
• Lead QA reviews, governance practices, and evidence collection for first-line BCM and resilience deliverables.
• Support second-line readiness, audits, and regulatory examinations through documentation and evidence.
• Collaborate with risk, IT, Audit, Compliance, and other partners to improve processes and data quality.

Skills

Operational risk management

Business continuity

Stakeholder management

Quality assurance

Training material development

Project coordination

Process improvement

Tools

Archer COS

BCM tools

Job description

Manulife Philippines seeks a Manager, Global Operational Resilience to lead first-line Archer COS, BIA, and BCP support across global stakeholders. You will guide processes, improve data quality, and prepare for second-line review in a complex, matrixed organisation.

You will develop first-line tools, templates, SOPs, and training materials; oversee QA, governance, and continuous improvement, partnering with risk, IT, Audit, and Compliance to ensure readiness.