Global Onboarding Project Coordinator

UnitedHealth Group; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

UnitedHealth Group, through Optum Philippines, seeks a Project Coordinator, Services to support onboarding and early engagement for North America-based clients. You will coordinate readiness activities across multiple teams, track prerequisites, and manage timelines to ensure a smooth handoff to implementation and service delivery.

The ideal candidate has 5+ years in project coordination, excels in a multicultural/global environment, and communicates clearly with customers and leadership.

Qualifications

• 5+ years of project coordination, project management, program coordination, or related experience.
• Experience supporting international clients, customers, or stakeholders in a customer-facing capacity.
• Experience working in a multicultural or global team environment, supporting stakeholders across multiple regions and time zones.
• Experience identifying and resolving project or customer readiness gaps through proactive communication, follow-up, and coordination.
• Demonstrated experience maintaining project plans, schedules, action trackers, risk and issue logs, status reports, and project documentation.
• Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, Smartsheet, or similar project management and collaboration tools.
• Proven solid English verbal and written communication skills, with the ability to facilitate meetings, document decisions, provide project updates, and communicate professionally with customers and leadership.
• Demonstrated ability to manage customer-facing activities, influence stakeholders, and drive completion of deliverables without direct authority.
• Proven ability to coordinate cross-functional teams and drive accountability for project deliverables.
• Proven solid organizational, prioritization, and time-management skills with the ability to manage multiple activities simultaneously.
• Proven solid attention to detail and commitment to meeting deadlines in a fast-paced environment

Responsibilities

• Coordinate customer onboarding, early engagement, and service delivery readiness activities from initiation through implementation handoff.
• Serve as a primary point of contact for North America-based customers and internal stakeholders, building trusted relationships and ensuring a positive customer experience.
• Drive customer readiness by tracking implementation prerequisites, including infrastructure readiness, resource availability, training participation, customer deliverables, and other onboarding requirements.
• Proactively identify readiness gaps, risks, dependencies, and potential delays, partnering with customers and internal teams to develop mitigation plans and maintain project timelines.
• Communicate priorities, required actions, and timelines with appropriate urgency and professionalism, driving accountability while maintaining strong customer relationships.
• Support project governance activities, including project plans, milestone tracking, action item management, risk and issue tracking, status reporting, and project documentation.
• Facilitate early engagement team meetings, documenting decisions, tracking follow-up actions, and ensuring timely completion of assigned deliverables.
• Prepare and maintain project documentation, stakeholder communications, dashboards, meeting minutes, and status reports in accordance with delivery standards and established processes.
• Coordinate activities across cross-functional teams within the Services organization.
• Support implementation readiness reviews, resource coordination, and service delivery transition planning to ensure successful handoff and project continuity.
• Identify opportunities to improve customer onboarding, readiness processes, project coordination, and operational efficiency.
• Promote a collaborative, customer-focused culture through effective partnership with internal teams and external customers.
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Skills

Project coordination

International clients

Multicultural teams

Stakeholder communication

Project plans & tracking

MS Office / Teams / SharePoint

English communication

Cross-functional coordination

Time management

Attention to detail

Tools

Smartsheet

Microsoft Office Suite

Microsoft Teams

SharePoint

Job description

UnitedHealth Group, through Optum Philippines, seeks a Project Coordinator, Services to support onboarding and early engagement for North America-based clients. You will coordinate readiness activities across multiple teams, track prerequisites, and manage timelines to ensure a smooth handoff to implementation and service delivery.

The ideal candidate has 5+ years in project coordination, excels in a multicultural/global environment, and communicates clearly with customers and leadership.