Healthcare Services Onboarding Project Coordinator

Taleo; Makati; On-site; PHP 3,757,000 - 5,636,000; Full time

Job summary

UnitedHealth Group is seeking a Project Coordinator, Services to support onboarding, early engagement, and readiness activities for North America-based customers across multiple sites. You will partner with PMs, SMEs, and business leaders to ensure a smooth transition from engagement to implementation and service delivery.

The role requires strong organizational and communication skills, experience in multicultural environments, and proven ability to drive delivery with cross-functional teams

Qualifications

• 5+ years of project coordination, project management, program coordination, or related experience.
• Experience supporting international clients, customers, or stakeholders in a customer-facing capacity.
• Experience working in a multicultural or global team environment, supporting stakeholders across multiple regions and time zones.
• Experience identifying and resolving project or customer readiness gaps through proactive communication, follow-up, and coordination.
• Demonstrated experience maintaining project plans, schedules, action trackers, risk and issue logs, status reports, and project documentation.
• Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, Smartsheet, or similar tools.
• Proven solid English verbal and written communication skills, with the ability to facilitate meetings and communicate with customers and leadership.
• Demonstrated ability to manage customer-facing activities, influence stakeholders, and drive completion of deliverables without direct authority.
• Proven ability to coordinate cross-functional teams and drive accountability for project deliverables.
• Proven solid organizational, prioritization, and time-management skills with the ability to manage multiple activities simultaneously.
• Proven solid attention to detail and commitment to meeting deadlines in a fast-paced environment

Responsibilities

• Coordinate customer onboarding, early engagement, and service delivery readiness activities from initiation through implementation handoff.
• Serve as a primary point of contact for North America-based customers and internal stakeholders, building trusted relationships and ensuring a positive customer experience.
• Drive customer readiness by tracking implementation prerequisites, including infrastructure readiness, resource availability, training participation, customer deliverables, and other onboarding requirements.
• Proactively identify readiness gaps, risks, dependencies, and potential delays, partnering with customers and internal teams to develop mitigation plans and maintain project timelines.
• Communicate priorities, required actions, and timelines with appropriate urgency and professionalism, driving accountability while maintaining strong customer relationships.
• Support project governance activities, including project plans, milestone tracking, action item management, risk and issue tracking, status reporting, and project documentation.
• Facilitate early engagement team meetings, documenting decisions, tracking follow-up actions, and ensuring timely completion of assigned deliverables.
• Prepare and maintain project documentation, stakeholder communications, dashboards, meeting minutes, and status reports in accordance with delivery standards and established processes.
• Coordinate activities across cross-functional teams within the Services organization.
• Support implementation readiness reviews, resource coordination, and service delivery transition planning to ensure successful handoff and project continuity.
• Identify opportunities to improve customer onboarding, readiness processes, project coordination, and operational efficiency.
• Promote a collaborative, customer-focused culture through effective partnership with internal teams and external customers.
• Comply with the terms and conditions of the employment contract and company policies and directives

Skills

Project coordination

Client-facing

Cross-functional teams

Time management

Organization

Education

CAPM certification

PMP certification

Agile/Scrum certification

Tools

Smartsheet

Microsoft Teams

SharePoint

Microsoft Office

Job description

UnitedHealth Group is seeking a Project Coordinator, Services to support onboarding, early engagement, and readiness activities for North America-based customers across multiple sites. You will partner with PMs, SMEs, and business leaders to ensure a smooth transition from engagement to implementation and service delivery.

The role requires strong organizational and communication skills, experience in multicultural environments, and proven ability to drive delivery with cross-functional teams