Global Offshore Operations Lead

Opteon Property Group; Manila; On-site; AUD 91,000 - 111,000; Full time

Job summary

Opteon Property Group is seeking an experienced Operations Manager – Support to oversee offshore outsourced support operations and deliver exceptional service to customers and valuation teams.

You will manage the offshore provider, ensure service standards, and leverage data and automation to drive improvements. Quarterly travel to Manila will strengthen partnerships and advance key initiatives.

Qualifications

• Demonstrated experience managing outsourced operations.
• Strong vendor and stakeholder management skills.
• Experience managing service level agreements and performance metrics.
• Track record of identifying and implementing process improvements.
• Strong analytical skills with data-driven decision making.
• Sound commercial acumen with cost awareness.
• Excellent communication and stakeholder management across cultures.
• Practical, solutions-focused approach to changing priorities.
• Experience with workflow management systems or automation is advantageous.
• Willingness to travel internationally to Manila quarterly.

Responsibilities

• Oversee day-to-day performance of offshore outsourced support operations.
• Manage the outsourced service provider and ensure accountability for service delivery and outcomes.
• Establish and monitor service standards, productivity, and quality outcomes.
• Use data, reporting and insights to drive improvements in service quality and cost efficiency.
• Partner to simplify workflows and implement automation to improve efficiency.
• Plan and manage resource capacity with the provider to meet demand.
• Establish governance, reporting and escalation to mitigate risks and issues.
• Engage stakeholders across valuation operations and client teams to stay aligned.
• Travel to Manila quarterly to review performance and progress improvements.

Job description

Opteon Property Group is seeking an experienced Operations Manager – Support to oversee offshore outsourced support operations and deliver exceptional service to customers and valuation teams.

You will manage the offshore provider, ensure service standards, and leverage data and automation to drive improvements. Quarterly travel to Manila will strengthen partnerships and advance key initiatives.