Operations Leader: Drive Performance & Growth

Bill Gosling Outsourcing; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Paid training

Career advancement

Team environment

Job summary

Bill Gosling Outsourcing in Manila is seeking an Operations Manager to lead multiple client teams, drive performance, and manage budgets. You will hire, train and motivate staff to meet SLAs, optimize processes, and deliver reliable service to our global clients.

You will partner with senior management to translate the company vision into operational strategy, monitor metrics, balance resources, and report on financials, ensuring growth and high customer satisfaction.

Qualifications

• Leadership and people management experience required.

Responsibilities

• Work with the President and senior management to ensure the Company vision and core values are integrated into our operational strategies.
• Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/SLAs are met or exceeded.
• Understand Client SLAs and contractual requirements to ensure we met objectives.
• Manage all inventory in line with company requirements.
• Ensure that all necessary facilities and/or tools are available for use by employees.
• Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate.
• Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated.
• Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy.
• Manage all client reporting and internal reporting and billing requirements in a timely manner.
• Performance manage direct reports and overall team to ensure we grow and develop our talent.
• Develop strategies to enhance productivity or improve processes and procedures.
• Prepare monthly forecasts, revenue and expenses for portfolios.
• Motivate staff through established incentive programs or ad hoc contests.
• Establish work schedules to meet Company and client requirements.
• Champion company core values and other company programs to engage and motivate our employees.
• Other duties as assigned

Skills

Leadership

Operations management

Budgeting

Forecasting

Client relationships

Education

High School Diploma or equivalent (global)

2 years post-secondary or equivalent (Philippines)

No minimum (Costa Rica/UK)

3 CSEC passes (Trinidad & Tobago)

Job description

Bill Gosling Outsourcing in Manila is seeking an Operations Manager to lead multiple client teams, drive performance, and manage budgets. You will hire, train and motivate staff to meet SLAs, optimize processes, and deliver reliable service to our global clients.

You will partner with senior management to translate the company vision into operational strategy, monitor metrics, balance resources, and report on financials, ensuring growth and high customer satisfaction.