Global Number Provisioning Specialist

8x8, Inc.; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

8x8, Inc. in the Philippines is seeking a Global Number Provisioning Specialist to manage the end-to-end provisioning lifecycle for our global network services across EMEA, APAC, and LATAM.

You will act as the primary technical SME bridging engineering, product, and carrier partners, while navigating regional regulatory frameworks and maintaining asset documentation. The role sits in Manila with a US-aligned schedule, focusing on provisioning new numbers and services for our global customers.

Responsibilities

• Global Regulatory Expertise: Navigate complex telecommunications regulatory frameworks and manage the cultural nuances of doing business across three key global regions.
• Technical Liaison: Serve as a Subject Matter Expert (SME) to bridge technical gaps between internal units and external carrier partners.
• Lifecycle Management: Oversee the end-to-end provisioning lifecycle for global network services, ensuring all carrier assets are meticulously documented.

Job description

Global Number Provisioning Specialist

Consulting Group Manila-8x8 Asia

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

This position is based in the Philippines, operating on a US-aligned schedule. Your primary function is to provision new numbers and services across the EMEA, APAC, and LATAM regions.

As a member of our Global Number Provisioning (GNP) team—recognized industry leaders known for operational excellence—you will sit at the intersection of technical strategy, regulatory navigation, and global execution.

Here is how you will make an impact:

• Mastermind Global Telecommunications Operations: Drive and oversee the end-to-end provisioning lifecycle for our global network services, ensuring world-class execution across three major international regions.
• Serve as the Bridge for Innovation: Act as the primary technical SME bridging internal engineering, product teams, and top-tier global carrier partners to align technical capabilities and solve complex infrastructure challenges.
• Navigate Global Compliance: Maneuver through intricate regional regulatory frameworks and cross-cultural business landscapes, ensuring full compliance and meticulous asset documentation.
• Lead High-Stakes Escalations: Serve as the escalation authority for complex network troubleshooting, partnering directly with global service providers to resolve high-impact issues.
• Drive High-Volume Operational Excellence: Manage high-tempo order workflows under tight deadlines, optimizing efficiency, maintaining flawless quality, and scaling our operational reach.

Core Responsibilities

• Global Regulatory Expertise: Navigate complex telecommunications regulatory frameworks and manage the cultural nuances of doing business across three key global regions.
• Technical Liaison: Serve as a Subject Matter Expert (SME) to bridge technical gaps and align capabilities between internal business units and external carrier partners.
• Lifecycle Management: Oversee the end-to-end provisioning lifecycle for global network services, ensuring all carrier assets are meticulously documented.