Global Telecom Provisioning & Escalations Lead

8x8; Manila; Hybrid; PHP 700,000 - 1,100,000; Full time

Job summary

8x8 operates globally to connect customers and teams, delivering CX insights and performance that drive smarter decisions. This role focuses on managing end-to-end provisioning lifecycles for a three-region global network, bridging engineering, product, and carrier partners to resolve complex infrastructure challenges.

Hybrid setup in Metro Manila with US business hours and high-volume order execution. You will navigate regulatory frameworks, document assets meticulously, and lead high-stakes

Qualifications

• Experience in Telecommunications industry; hyperscale environments preferred.
• Strong proficiency in network routing theory, VoIP architectures, and end-to-end provisioning lifecycle.
• Ability to lead complex troubleshooting and escalation efforts with global service providers.
• Knowledge of UCaaS and CCaaS ecosystems and regulatory requirements.
• Self-motivated to improve operational efficiency and deliver high-impact results.

Responsibilities

• Navigate global regulatory frameworks and oversee provisioning lifecycle for global network services.
• Serve as SME bridging internal teams and carrier partners to align capabilities.
• Oversee end-to-end provisioning lifecycle and documentation for carrier assets.
• Manage high-volume order provisioning, ensuring quality and timely delivery.

Skills

Regulatory knowledge

Technical liaison

Lifecycle management

Operational excellence

VoIP/networking

Escalation leadership

UCaaS/CCaaS knowledge

Executive communication

Tool familiarity

Tools

G-Suite

Asana

Jira

Job description

8x8 operates globally to connect customers and teams, delivering CX insights and performance that drive smarter decisions. This role focuses on managing end-to-end provisioning lifecycles for a three-region global network, bridging engineering, product, and carrier partners to resolve complex infrastructure challenges.

Hybrid setup in Metro Manila with US business hours and high-volume order execution. You will navigate regulatory frameworks, document assets meticulously, and lead high-stakes