Global Number Provisioning Specialist

8x8; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

8x8 is seeking a Global Number Provisioning Specialist based in the Philippines to manage end-to-end provisioning of global network services across EMEA, APAC, and LATAM. You will coordinate with internal teams and top-tier carriers to ensure compliant, timely delivery of numbers and services on a US-aligned schedule.

This role requires telecom expertise, strong knowledge of VoIP and UCaaS/CCaaS ecosystems, and the ability to lead high-volume provisioning operations while communicating

Qualifications

• Experience in the Telecommunications industry; hyperscale environments preferred.
• Strong proficiency in network routing theory and VoIP architectures.
• Experience provisioning across global regions and regulatory navigation.
• Excellent communication with Product Management, Engineering, and Executive leadership.

Responsibilities

• Oversee end-to-end provisioning lifecycle for global network services across regions.
• Bridge internal engineering, product teams, and carrier partners to align capabilities.
• Navigate regional regulatory frameworks and document assets meticulously.
• Manage high-volume order workflows under tight deadlines while maintaining quality.

Skills

Telecom industry experience

VoIP architectures

Network routing theory

Escalation leadership

UCaaS/CCaaS knowledge

Operational excellence

Executive communication

Tools

G-Suite

Asana

Jira

Job description

## Global Number Provisioning SpecialistApplylocations: Manila-8x8 Asiaposted on: Posted 5 Days Agojob requisition id: R27148x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.This position is based in the Philippines, operating on a US-aligned schedule. Your primary function is to provision new numbers and services across the EMEA, APAC, and LATAM regions.As a member of our Global Number Provisioning (GNP) team—recognized industry leaders known for operational excellence—you will sit at the intersection of technical strategy, regulatory navigation, and global execution.**Here is how you will make an impact:*** Mastermind Global Telecommunications Operations: Drive and oversee the end-to-end provisioning lifecycle for our global network services, ensuring world-class execution across three major international regions.* Serve as the Bridge for Innovation: Act as the primary technical SME bridging internal engineering, product teams, and top-tier global carrier partners to align technical capabilities and solve complex infrastructure challenges.* Navigate Global Compliance: Maneuver through intricate regional regulatory frameworks and cross-cultural business landscapes, ensuring full compliance and meticulous asset documentation.* Lead High-Stakes Escalations: Serve as the escalation authority for complex network troubleshooting, partnering directly with global service providers to resolve high-impact issues.* Drive High-Volume Operational Excellence: Manage high-tempo order workflows under tight deadlines, optimizing efficiency, maintaining flawless quality, and scaling our operational reach.**Core Responsibilities*** Global Regulatory Expertise: Navigate complex telecommunications regulatory frameworks and manage the cultural nuances of doing business across three key global regions.* Technical Liaison: Serve as a Subject Matter Expert (SME) to bridge technical gaps and align capabilities between internal business units and external carrier partners.* Lifecycle Management: Oversee the end-to-end provisioning lifecycle for global network services, ensuring all carrier assets are meticulously documented.* Operational Excellence: Manage high-volume order provisioning under strict deadlines, maintaining peak productivity and efficiency without compromising quality.**Skills & Qualifications*** Industry Expertise: Experience within the Telecommunications industry; previous experience with Hyperscale environments is highly preferred.* Technical Mastery: Strong proficiency in network routing theory, VoIP architectures, and a deep understanding of the end-to-end telecom provisioning lifecycle.* Escalation Leadership: Proven ability to lead complex troubleshooting initiatives and drive high-level escalation efforts with global service providers.* Domain Knowledge: Functional knowledge of UCaaS and CCaaS ecosystems and their associated regulatory requirements.* Operational Drive: A self-motivated starter capable of "hitting the ground running" to improve operational efficiency and deliver high-impact results.* Modern Toolset: Proficient in G-Suite and project management platforms, including Asana and Jira.* Executive Communication: Ability to present technical data and project updates clearly to Product Management, Engineering, and Executive leadership.**Work Schedule & Location*** Shift: US Business Hours* Setup: Hybrid (Onsite Tuesday & Wednesday)* Location: BGC, Taguig City