Global Mobility Lead - Philippines Expert

usemultiplier.com; Philippines; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

Multiplier is seeking a Senior Global Mobility Specialist to be the Philippines SME on immigration. You will bring hands-on, in-house experience of how immigration works in your market and use it to run and improve our global mobility processes.

You will manage immigration and visa cases end to end, coordinating with third-party providers where needed. Youll handle detailed case reviews and escalations, ensuring KPIs and high CSAT while supporting policy design and the Sales pipeline.

Qualifications

• 6+ years in global mobility and immigration with in-depth relocation knowledge.
• In-house case management experience in the Philippines or SME-level immigration knowledge.
• Strong ability to review cases, manage complex immigration processes, and ensure compliance.

Responsibilities

• Act as the SME for the Philippines, advising customers and internal teams on requirements, timelines, and risks.
• Oversee immigration and visa cases from start to finish, including work authorization and renewals.
• Coordinate with external partners and government bodies and manage partner performance.
• Conduct regular case reviews to maintain accuracy and comply with standards.
• Manage escalations and complex cases, identify root causes, and implement fixes.
• Drive CSAT improvements through clear communication and fast turnaround.
• Stay up to date on immigration law changes and share impact with teams.
• Support expansion and global mobility teams on ad hoc projects and pipeline deals.
• Train and mentor new team members with market expertise.

Skills

Global mobility

Immigration expertise

Case reviews

Escalation management

Stakeholder management

Project management

Communication (English)

Cross-cultural awareness

Time zone coordination

Job description

Multiplier is seeking a Senior Global Mobility Specialist to be the Philippines SME on immigration. You will bring hands-on, in-house experience of how immigration works in your market and use it to run and improve our global mobility processes.

You will manage immigration and visa cases end to end, coordinating with third-party providers where needed. Youll handle detailed case reviews and escalations, ensuring KPIs and high CSAT while supporting policy design and the Sales pipeline.