Global Mobility & Immigration Expert (Philippines/UAE)

usemultiplier.com; Philippines; Remote; PHP 3,759,000 - 5,639,000; Full time

Job summary

Multiplier is seeking a Senior Global Mobility Specialist to serve as the local SME in the Philippines or UAE. You will manage immigration and visa cases end-to-end, coordinate with third-party providers, and ensure compliance while achieving KPIs and delivering high CSAT.

You will design scalable policies and support sales with pipeline deals. The role requires hands-on immigration knowledge, cross-cultural communication, and the ability to navigate complex cases in a fast-growing global

Qualifications

• 6+ years of experience in global mobility and immigration.
• In-house case management experience in the Philippines or UAE, or SME-level knowledge of immigration.
• Strong ability to conduct detailed case reviews and manage complex immigration cases accurately and compliantly.
• Proven experience handling escalations and improving CSAT.
• Experience working with and managing external partners.
• A strong focus on KPIs, service levels, and continuous improvement.
• Project management skills to coordinate projects and pipeline deals through to successful outcomes.
• Excellent verbal and written English communication.

Responsibilities

• Act as the SME for the Philippines or UAE, advising customers and internal teams on requirements, timelines, and risks.
• Oversee immigration and visa cases from start to finish, including work authorization, visa sponsorship, right-to-work compliance, renewals, and cancellations.
• Coordinate with external partners and government bodies where needed, and manage partner performance against agreed service levels.
• Conduct regular case reviews to maintain high accuracy and compliance with set standards.
• Manage escalations and complex cases, identifying root causes and applying fixes to prevent recurrence.
• Drive CSAT improvements through clear communication and faster turnaround times.
• Adhere to set KPIs and maintain service levels.
• Stay up to date on immigration law changes and share impact with teams and customers.
• Support the expansion team and wider mobility team on ad hoc projects and pipeline deals.
• Train and mentor new team members, sharing market expertise to strengthen the team.

Skills

Global mobility

Immigration expertise

Case management

English proficiency

Stakeholder management

Cross-cultural awareness

Project management

KPI focus

External partnerships

Time zone collaboration

Job description

Multiplier is seeking a Senior Global Mobility Specialist to serve as the local SME in the Philippines or UAE. You will manage immigration and visa cases end-to-end, coordinate with third-party providers, and ensure compliance while achieving KPIs and delivering high CSAT.

You will design scalable policies and support sales with pipeline deals. The role requires hands-on immigration knowledge, cross-cultural communication, and the ability to navigate complex cases in a fast-growing global