Global Logistics Operations Lead for Process Excellence

Recruitnest Consulting; Compostela; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

RecruitNest Consulting is seeking a Logistics Operations Manager to lead global audit operations from Cebu. You will manage audit teams across Asia, Europe, and the Americas, driving performance, process improvements, and stakeholder satisfaction.

The role demands 3+ years of managerial experience in tech, logistics, or BPO, with strong people leadership and a track record of implementing process improvements. Immediate start preferred.

Qualifications

• Bachelor's degree in accountancy, finance, business or related field.
• ≥3 years managerial experience in technology, logistics or BPO.
• Strong people management, mentoring and coaching skills.
• Experience leading projects and process improvement initiatives.
• Lean Six Sigma Green Belt or Black Belt certification is an advantage.
• Strong customer service and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Can start immediately, if possible.

Responsibilities

• Lead and manage audit teams supporting clients across Asia, Europe, and the Americas.
• Monitor KPI and service level targets; drive performance improvements.
• Analyze operational data to identify gaps and opportunities.
• Lead process improvement, standardization, and automation initiatives.
• Identify opportunities to simplify manual processes, reports, and tasks using available systems and tools.
• Act as an escalation point for client, carrier, and audit-related concerns.
• Mentor and coach team members to improve performance and support continuous improvement.
• Facilitate training on performance management, processes, and available tools.
• Manage Corrective and Preventive Actions (CAPA) and ensure actions are completed on time.
• Create and maintain SOPs, work instructions, and process documentation.
• Conduct performance reviews and provide coaching and direction to direct reports, as applicable.
• Support audit reviews, team meetings, and initiatives focused on operational excellence.

Skills

People management

Project leadership

Process improvement

Stakeholder management

Data-driven decision making

Education

Bachelor's Degree in Accountancy, Finance, Business, or related field

Job description

RecruitNest Consulting is seeking a Logistics Operations Manager to lead global audit operations from Cebu. You will manage audit teams across Asia, Europe, and the Americas, driving performance, process improvements, and stakeholder satisfaction.

The role demands 3+ years of managerial experience in tech, logistics, or BPO, with strong people leadership and a track record of implementing process improvements. Immediate start preferred.