Global Learning & Training Programs Lead

HelloConnect; Metro Manila; Presencial; PHP 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

HelloConnect in Taguig City, Metro Manila, seeks an Instructional Design Lead to manage a team of instructional designers, maintain up-to-date learning materials, and steer cross-market training initiatives. You will create high-quality content for staff and trainers, covering customer service, product, and technical training.

The role emphasizes program governance, stakeholder alignment, and ongoing improvement, with opportunities for professional growth in a dynamic BPO environment.

Formación

• Experience leading instructional design teams in corporate training.
• Strong governance and stakeholder alignment skills.
• Ability to develop cross-market training programs.

Responsabilidades

• Lead and manage a team of instructional designers to deliver high-quality learning content.
• Maintain and update learning materials for staff and trainers.
• Steer cross-market training initiatives and ensure alignment with business goals.
• Create engaging content for customer service, product, and technical training.
• Oversee program governance and drive continuous improvement in training programs.

Descripción del empleo

HelloConnect in Taguig City, Metro Manila, seeks an Instructional Design Lead to manage a team of instructional designers, maintain up-to-date learning materials, and steer cross-market training initiatives. You will create high-quality content for staff and trainers, covering customer service, product, and technical training.

The role emphasizes program governance, stakeholder alignment, and ongoing improvement, with opportunities for professional growth in a dynamic BPO environment.