Global Learning Design Lead

HelloConnect; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

HelloConnect in Manila is seeking an experienced Instructional Design Lead to manage the Instructional Designers across our global training programs. You will create and refine high-quality learning content for staff, develop trainer materials, and ensure alignment with product and system changes.

You will lead onboarding and upskilling, design remote and classroom training, and use ADDIE and Kirkpatrick evaluation methods to drive continuous improvement.

Qualifications

• 1+ year experience as an Instructional Design Lead or Manager.
• Experience in creating E-Learning materials.
• Experience managing an LMS.
• Familiar with ADDIE and Kirkpatrick methodologies.
• Excellent customer experience and communication skills.
• Ability to implement continuous improvements as directed by management.

Responsibilities

• Manage all IDs, including one-on-one sessions, payroll support, and PD plans.
• Ensure materials (E-Learning, Slide Packs, Facilitator Guides) meet best practices.
• Create and maintain onboarding, upskilling, and cross-training content.
• Conduct Train-the-Trainer sessions and gather feedback before rollout.
• Design training for all markets and oversee global design.
• Evaluate training using Kirkpatrick methods to identify improvements.
• Drive innovation in remote and classroom training programs.
• Develop differentiated learning materials for diverse learners.
• Use ADDIE to ensure projects run smoothly.
• Collaborate with Local Knowledge Management Coordinators & Training Lead for global rollouts.
• Produce weekly and project progress reports for management.
• Perform proactive needs analysis to update shelf materials.
• Create and maintain a catalog of training for Team Leaders and Operations.
• Support HelloConnect team with marketing/website material updates as needed.

Skills

Instructional Design

LMS management

E-learning development

Onboarding materials

Training evaluation

Cross-functional collaboration

Stakeholder management

Job description

HelloConnect in Manila is seeking an experienced Instructional Design Lead to manage the Instructional Designers across our global training programs. You will create and refine high-quality learning content for staff, develop trainer materials, and ensure alignment with product and system changes.

You will lead onboarding and upskilling, design remote and classroom training, and use ADDIE and Kirkpatrick evaluation methods to drive continuous improvement.