Global Learning & LMS Operations Leader

Johnson Johnson; Metro Manila; Vor Ort; PHP 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Johnson & Johnson in the Philippines seeks a Regional Learning Administration Manager to lead the Global Learning Administration team for regional operations and LMS services. You will mentor team leads, ensure high-quality service delivery, and drive continuous improvement in a global framework.

You will collaborate with enterprise customers and internal partners to deliver consistent, compliant solutions while fostering Credo-driven teamwork and professional growth across regions.

Qualifikationen

• Advanced knowledge of regional operations management within a global framework.
• Experience leading learning administration teams and enterprise customers.
• Ability to drive consistency and compliance across regions.
• Strong consultative services to global and regional enterprise clients.

Aufgaben

• Direct service delivery of enterprise learning administration and helpdesk for learners in the region.
• Provide quality mentoring and leadership to team leads and administrators.
• Lead day-to-day operations and address customer concerns.
• Coach regional leads on standard methodologies and processes.
• Develop talents using performance metrics and feedback.
• Partner with regional and global stakeholders to improve service delivery.
• Sponsor or lead CI projects and cross-team initiatives.
• Ensure timely case handling and high-quality deliverables.
• Foster Credo-conscious teamwork and cross-team knowledge sharing.
• Maintain relationships with customers, managers, and vendors.

Kenntnisse

Collaboration

Cultural Competence

Developing Others

Employee Experience

HR Best Practices

Leadership

Performance Measurement

Strategic Thinking

Talent Management

Team Management

Jobbeschreibung

Johnson & Johnson in the Philippines seeks a Regional Learning Administration Manager to lead the Global Learning Administration team for regional operations and LMS services. You will mentor team leads, ensure high-quality service delivery, and drive continuous improvement in a global framework.

You will collaborate with enterprise customers and internal partners to deliver consistent, compliant solutions while fostering Credo-driven teamwork and professional growth across regions.