Global Learning Admin Manager Americas

Johnson Johnson; Metro Manila; Sur place; PHP 900 000 - 1 500 000; Plein temps

Résumé du poste

Johnson & Johnson in the Philippines seeks a Regional Learning Administration Manager to lead the Global Learning Administration team for regional operations and LMS services. You will mentor team leads, ensure high-quality service delivery, and drive continuous improvement in a global framework.

You will collaborate with enterprise customers and internal partners to deliver consistent, compliant solutions while fostering Credo-driven teamwork and professional growth across regions.

Qualifications

• Advanced knowledge of regional operations management within a global framework.
• Experience leading learning administration teams and enterprise customers.
• Ability to drive consistency and compliance across regions.
• Strong consultative services to global and regional enterprise clients.

Responsabilités

• Direct service delivery of enterprise learning administration and helpdesk for learners in the region.
• Provide quality mentoring and leadership to team leads and administrators.
• Lead day-to-day operations and address customer concerns.
• Coach regional leads on standard methodologies and processes.
• Develop talents using performance metrics and feedback.
• Partner with regional and global stakeholders to improve service delivery.
• Sponsor or lead CI projects and cross-team initiatives.
• Ensure timely case handling and high-quality deliverables.
• Foster Credo-conscious teamwork and cross-team knowledge sharing.
• Maintain relationships with customers, managers, and vendors.

Connaissances

Collaboration

Cultural Competence

Developing Others

Employee Experience

HR Best Practices

Leadership

Performance Measurement

Strategic Thinking

Talent Management

Team Management

Description du poste

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Human Resources

Job Sub Function

HR Operations

Job Category

People Leader

All Job Posting Locations

Paranaque, National Capital Region (Manila), Philippines

Job Description

The Manager is mainly responsible for leading the Global Learning Administration team in their designated region, composed of Team Leads, Snr Specialists and Administrators on LMS transactions, consultation with training organizations and administrative functions for Cornerstone OnDemand (SUMMIT) in support of the J&J Enterprise. He/she is expected to have advanced knowledge and experience in managing a regional operations team within a Global framework. This role is responsible for driving consistency and compliance in executing LMS transactions including processing times and accuracy across the regions, and monitoring adherence to global processes as well as providing consultative services to a range of enterprise customers both globally and regionally.

• Directly be responsible for the service delivery of enterprise learning administration and helpdesk for learning within scope of regional responsibility by providing quality mentoring and leadership to team leads and learning administrators
  • Leading team operationally through day-to-day activities and customer concerns
  • Coaching and guiding regional team leads on standard methodology and learning administration processes
  • Develop individual talents by using performance metrics, customer feedback and employee’s development needs
• Engage partners in given region (NA, EMEA, LATAM, ASPAC) including training organizations either, enterprise, regional or local, to ensure happiness of service, acquire feedback on systems, LA process, team performance and improvement opportunities
• Sponsor or lead in project work with training organizations, internal CI activities or cross team projects to deliver optimal project initiatives and outcomes
  • Partner with project collaborators to lead all aspects of project results by either delegating to team members or lead project work where required
  • Participate in CI identification and execution within team process or across LA and training teams
  • Encourage improvement initiatives from team members
  • Partners with other LA leadership team members to identify further improvement opportunities
  • Partners with learning product owner teams to implement change in system or process
• Ensure trends in cases are identified immediately and short-term action is taken to avoid further case creation
• Communicates clearly both orally and written across teams and customers to ensure successful explanation and delivery of learning administration at JNJ
• Leads an impactful Credo conscious team by encouraging open and clear dialogue, ensures cross team knowledge sharing and partnership as well as team development and growth.
• Observes utmost integrity and develops and maintains mutually trusted and respected relationships with customers, with manager and co-team leads, with team members and when needed, with vendors, service providers and third parties
• Owns all assigned tasks, initiatives, and inquiries, makes sure they are resolved/ completed efficiently and accurately with an outstanding level of quality and shows willingness to learn and to hear feedback and advice on areas for improvement and development

Preferred Skills

Collaboration, Cultural Competence, Developing Others, Employee Experience, HR Best Practices, HR Operational Planning and Organizing, HR Strategic Management, Human Resources (HR) Auditing, Human Resources Development, Human Resources Law, Human Resources Policies, Inclusive Leadership, Leadership, Managerial Courage, Performance Measurement, Strategic Thinking, Talent Management, Team Management