Global Learning Admin Specialist

Johnson & Johnson; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Johnson & Johnson is seeking a Global Learning Administration Specialist to support customers and learners across the enterprise. The role focuses on administering learning activities, collaborating with training partners, and acting as a subject matter expert on learning technologies.

Responsibilities include providing timely learning support, maintaining SLAs, and contributing to knowledge management. The candidate will work with case management tools and various learning platforms in a

Qualifications

• University/Bachelor's Degree Graduate
• More than two years of work experience in administration
• Experience with Cornerstone-on-Demand LMS
• Knowledge of HR or talent-related technologies
• Experience using Helpdesk or case management tools
• Strong communication and detail-oriented

Responsibilities

• Carry out customer requests and collaborate with training organizations and learners.
• Analyze and create effective operational tasks to ensure requests are delivered in a timely manner.
• Generate reports and perform other learning-related activities.
• Handle end user and admin queries via case management tools (SFDC, SharePoint, etc.).
• Provide consultative advice on best setup of systems to meet needs.
• Document and share knowledge to update learning procedures.

Skills

Attention to detail

Analytical skills

Problem solving

Communication skills

Team collaboration

Adaptability

Education

University/Bachelor's Degree Graduate

Tools

Cornerstone-on-Demand LMS

Helpdesk software

Case management tools

Job description

Johnson & Johnson is seeking a Global Learning Administration Specialist to support customers and learners across the enterprise. The role focuses on administering learning activities, collaborating with training partners, and acting as a subject matter expert on learning technologies.

Responsibilities include providing timely learning support, maintaining SLAs, and contributing to knowledge management. The candidate will work with case management tools and various learning platforms in a