Learning Admin Team Lead – GSC Ops (Night Shift)

Johnson & Johnson; Pateros; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Johnson & Johnson is seeking a Team Lead for Learn GSC Learning Admin to oversee a team delivering enterprise learning administration. You will manage day-to-day operations, QA of work, and drive process improvements across regions.

The role emphasizes Credo-based leadership, strong coaching, and cross-functional collaboration with Learning Product Owners. The position requires 5+ years in learning administration or HR systems, LMS expertise, and proven leadership capabilities.

Qualifications

• 5+ years of progressive experience in learning administration, learning helpdesk, or other HR systems.
• Strong knowledge of LMS administration (Cornerstone OnDemand or SuccessFactors).
• Experience with case management, knowledge management, and other helpdesk tech.
• Proven ability to lead and coach a team in a matrix environment.
• Openness to feedback, collaboration, and ongoing development.

Responsibilities

• Directly supervise CARE agents handling enterprise learning cases, administration, and Level 1 helpdesk support.
• Lead daily operations, monitor queues, and ensure service continuity.
• Coach administrators on processes and service expectations.
• Manage performance using operational metrics and development conversations.
• Partner with regional stakeholders to improve learning processes and systems.
• Escalate issues and manage risks with leadership judgment.

Skills

Leadership

Coaching

Problem solving

Analytical thinking

Attention to detail

Education

University / Bachelor's Degree

Tools

Cornerstone OnDemand

SuccessFactors

Service Center/Helpdesk tools

Job description

Johnson & Johnson is seeking a Team Lead for Learn GSC Learning Admin to oversee a team delivering enterprise learning administration. You will manage day-to-day operations, QA of work, and drive process improvements across regions.

The role emphasizes Credo-based leadership, strong coaching, and cross-functional collaboration with Learning Product Owners. The position requires 5+ years in learning administration or HR systems, LMS expertise, and proven leadership capabilities.