Global Learning Admin Manager Americas

Johnson Johnson; Parañaque; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Johnson & Johnson seeks a seasoned HR Operations Leader to guide the Global Learning Administration team across regions, ensuring accurate LMS processing and high customer satisfaction. You will mentor team leads and coordinate with training partners to uphold global standards.

The role emphasizes cross-regional collaboration, process improvement, and delivering reliable enterprise learning services with integrity and Credo-driven values.

Qualifications

• Advanced knowledge of managing a regional operations team within a Global framework.
• Experience driving LMS or enterprise learning administration operations is preferred.
• Strong consultative and stakeholder management skills across regions NA/EMEA/LATAM/ASPAC.

Responsibilities

• Leads Global Learning Administration team across multiple regions, ensuring consistency and compliance in LMS transactions.
• Oversees service delivery for enterprise learning administration and helpdesk within regional scope.
• Mentors and develops team leads and learning administrators to improve performance and customer satisfaction.
• Collaborates with regional partners and training organizations to ensure service quality and implementation of changes.
• Drives process improvements and participates in CI initiatives to optimize outcomes.
• Communicates clearly with customers and teams to ensure successful delivery of learning administration services.

Skills

Collaboration

Cultural Competence

Developing Others

Employee Experience

HR Best Practices

HR Operational Planning and Organizing

HR Strategic Management

Human Resources Auditing

Human Resources Development

Human Resources Law

Human Resources Policies

Inclusive Leadership

Leadership

Managerial Courage

Performance Measurement

Strategic Thinking

Talent Management

Team Management

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

HR Operations

Job Category:

People Leader

All Job Posting Locations:

Paranaque, National Capital Region (Manila), Philippines

Job Description:

The Manager is mainly responsible for leading the Global Learning Administration team in their designated region, composed of Team Leads, Snr Specialists and Administrators on LMS transactions, consultation with training organizations and administrative functions for Cornerstone OnDemand (SUMMIT) in support of the J&J Enterprise. He/she is expected to have advanced knowledge and experience in managing a regional operations team within a Global framework. This role is responsible for driving consistency and compliance in executing LMS transactions including processing times and accuracy across the regions, and monitoring adherence to global processes as well as providing consultative services to a range of enterprise customers both globally and regionally.

Directly be responsible for the service delivery of enterprise learning administration and helpdesk for learning within scope of regional responsibility by providing quality mentoring and leadership to team leads and learning administrators Leading team operationally through day-to-day activities and customer concerns

Coaching and guiding regional team leads on standard methodology and learning administration processes

Develop individual talents by using performance metrics, customer feedback and employee's development needs

Engage partners in given region (NA, EMEA, LATAM, ASPAC) including training organizations either, enterprise, regional or local, to ensure happiness of service, acquire feedback on systems, LA process, team performance and improvement opportunities

Sponsor or lead in project work with training organizations, internal CI activities or cross team projects to deliver optimal project initiatives and outcomes Partner with project collaborators to lead all aspects of project results by either delegating to team members or lead project work where required

Participate in CI identification and execution within team process or across LA and training teams

Encourage improvement initiatives from team members

Partners with other LA leadership team members to identify further improvement opportunities

Partners with learning product owner teams to implement change in system or process

Ensure trends in cases are identified immediately and short-term action is taken to avoid further case creation

Communicates clearly both orally and written across teams and customers to ensure successful explanation and delivery of learning administration at JNJ

Leads an impactful Credo conscious team by encouraging open and clear dialogue, ensures cross team knowledge sharing and partnership as well as team development and growth.

Observes utmost integrity and develops and maintains mutually trusted and respected relationships with customers, with manager and co-team leads, with team members and when needed, with vendors, service providers and third parties

Owns all assigned tasks, initiatives, and inquiries, makes sure they are resolved/ completed efficiently and accurately with an outstanding level of quality and shows willingness to learn and to hear feedback and advice on areas for improvement and development

Preferred Skills:

Collaboration, Cultural Competence, Developing Others, Employee Experience, HR Best Practices, HR Operational Planning and Organizing, HR Strategic Management, Human Resources (HR) Auditing, Human Resources Development, Human Resources Law, Human Resources Policies, Inclusive Leadership, Leadership, Managerial Courage, Performance Measurement, Strategic Thinking, Talent Management, Team Management