Analyst, Learning Delivery

8388-Johnson & Johnson International (Singapore) Pte. Ltd. (ROHQ) (Branch) Legal Entity; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Johnson & Johnson is seeking an Analyst, Learning Delivery in the Global Learning Enablement organization based in Taguig, Metro Manila. The role covers end-to-end delivery of learning programs, including scheduling, enrollment, and learner support, across onsite and virtual formats.

You will coordinate with facilitators, vendors, and program teams, ensuring high-quality execution, data accuracy, and continuous improvement through feedback and metrics. Advanced English is required.

Qualifications

• A bachelor’s degree is required.
• 2 years of experience in event management, learning, or HR operations.
• Experience in learning or program delivery.
• Proficiency with learning management and virtual delivery systems.
• Strong coordination and communication skills.

Responsibilities

• Manage end-to-end execution of learning programs across operations and production.
• Coordinate virtual and onsite sessions, venues, tech, catering, and materials.
• Prepare enrollments, rosters, communications, and system updates.
• Monitor attendance, completion, and post-program follow-ups.
• Escalate issues and propose improvements based on feedback and data.

Skills

Learning delivery

Event management

Data analysis

Coordination

Communication

Project management

English proficiency

Education

Bachelor’s degree

Tools

LMS

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Human Resources Job Sub Function: Learning & Instructional Design Job Category: Professional All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines

Job Description:

Analyst, Learning Delivery The Global Learning Enablement (GLE) organization, part of Johnson & Johnson Global Services (GS), is recruiting an Analyst to join the Learning Delivery team. Learning Delivery is a core capability within Global Learning Enablement (GLE) that delivers high-quality learning experiences through the end-to-end execution of learning programs. The team is responsible for scheduling, enrollment, learner support, virtual and onsite production, and stakeholder engagement to ensure detailed, scalable, and learner-centric delivery. It applies data and insights to drive continuous improvement, enhance the learner experience, and support the delivery of standardized and personalized onsite and virtual programs across the organization. The Analyst, Learning Delivery is responsible for the end-to-end execution of learning programs across operations and production. The role handles program setup, scheduling, enrollment, participant support, learning system updates, and virtual and onsite production activities from pre-session planning through post-session completion. The Analyst coordinates with facilitators, vendors, internal teams, and program stakeholders; resolves routine delivery issues; escalates risks and exceptions; and completes required activities to support consistent, high-quality learner experiences. At this level, the role executes defined processes and escalates exceptions to the Senior Analyst, Learning Delivery. Program ownership sits with the Senior Analyst, and delivery decisions sit with the Senior Supervisor.

Key Responsibilities:

As Analyst, Learning Delivery, your role will be to: Support the end-to-end execution of programs across operations and production by managing schedules, program and session setup, enrollment, communications, surveys, rosters, and system updates. Coordinate the production of virtual and onsite sessions, including venue setup and booking, technology, materials, catering, access, and local support, while working with facilitators, coaches, vendors, participants, and program teams. Share confirmed session requirements with Learning Resource Management, which handles quotations, purchase orders, and payments. Support personalized learning and closed enrollments by managing intake requests, participant preparation, coach coordination, attendance, and post-program follow-up. Throughout each program, you will monitor enrollment, respond to participant needs, track attendance and completion records, and coordinate rescheduling or cancellations across systems and partners. When issues arise, you will resolve routine ones, escalates exceptions to the Senior Analyst, Learning Delivery, and use feedback and data to suggest improvements to quality and efficiency.

Qualifications

Education

• A minimum of a bachelor’s degree is required
• A minimum of two (2) years of experience in event management, learning, or HR operations is required.

Experience and Skills

Required

• Experience in learning or program delivery
• Proficiency in learning management and virtual delivery systems
• Basic reporting, data cleaning, and trend analysis
• Operational compliance and confidential information handling
• Onsite event logistics and participant experience practices
• Coordination, communication, customer service, and cross-functional collaboration
• Attention to detail and management of multiple priorities and deadlines
• Initiative, work tracking, clear communication, and project management principles

Preferred experience in

• Human Resources
• Learning & Development
• Education
• Customer Service
• Hospitality

Related industry experience in

• Event Planning & Management
• Learning & Development
• Operations

Preferred Knowledge, Skills and Abilities

• Knowledge of end-to-end learning delivery processes, including scheduling, enrollment, learner support, and onsite and virtual production.
• Continuous improvement mindset
• Comfort with ambiguity and changing priorities
• Ability to bring structure to complex situations
• Knowledge of digital tools, automation, and AI

Other

• Advanced English is needed
• Scrum or Agile methodologies is preferred

Equal Opportunity Employer

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.

We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.