Global Learning Admin Leader – Americas

Johnson Johnson; Parañaque; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Johnson & Johnson seeks a seasoned HR Operations Leader to guide the Global Learning Administration team across regions, ensuring accurate LMS processing and high customer satisfaction. You will mentor team leads and coordinate with training partners to uphold global standards.

The role emphasizes cross-regional collaboration, process improvement, and delivering reliable enterprise learning services with integrity and Credo-driven values.

Qualifications

• Advanced knowledge of managing a regional operations team within a Global framework.
• Experience driving LMS or enterprise learning administration operations is preferred.
• Strong consultative and stakeholder management skills across regions NA/EMEA/LATAM/ASPAC.

Responsibilities

• Leads Global Learning Administration team across multiple regions, ensuring consistency and compliance in LMS transactions.
• Oversees service delivery for enterprise learning administration and helpdesk within regional scope.
• Mentors and develops team leads and learning administrators to improve performance and customer satisfaction.
• Collaborates with regional partners and training organizations to ensure service quality and implementation of changes.
• Drives process improvements and participates in CI initiatives to optimize outcomes.
• Communicates clearly with customers and teams to ensure successful delivery of learning administration services.

Skills

Collaboration

Cultural Competence

Developing Others

Employee Experience

HR Best Practices

HR Operational Planning and Organizing

HR Strategic Management

Human Resources Auditing

Human Resources Development

Human Resources Law

Human Resources Policies

Inclusive Leadership

Leadership

Managerial Courage

Performance Measurement

Strategic Thinking

Talent Management

Team Management

Job description

Johnson & Johnson seeks a seasoned HR Operations Leader to guide the Global Learning Administration team across regions, ensuring accurate LMS processing and high customer satisfaction. You will mentor team leads and coordinate with training partners to uphold global standards.

The role emphasizes cross-regional collaboration, process improvement, and delivering reliable enterprise learning services with integrity and Credo-driven values.