Global Knowledge Manager

Aecom Philippines, Inc.; Pateros; On-site; PHP 500,000 - 720,000; Full time

Job summary

Aecom Philippines, Inc. is seeking a Knowledge Management Specialist to coordinate article updates, ensure governance of KM repository, and format HTML into knowledge articles in ServiceNow.

You will manage content planning, data analysis, and collaborate with global stakeholders, ensuring high-quality documentation across HR-related processes and systems. Degree plus experience required; hybrid work optional as per policy.

Qualifications

• Bachelor’s degree and/or at least 4 years of KM experience.
• Proficient in MS Office and Excel.
• Experience using ServiceNow for KM, tickets, HTML, and chatbot.
• Experience with KM processes, technical writing, copy-editing, and data analytics.
• Experience across core HR functions (e.g., Compensation, Benefits, Performance).

Responsibilities

• Coordinate with global stakeholders on article creation & updates.
• Ensure all contents undergo required Document Management Process before they go live in the system.
• Responsible for the governance & maintenance of knowledge assets, ensuring clear, consistent, & unambiguous KM repository.
• Index, revise, update a variety of comprehensive contents.
• Responsible for the provision of expertise & guidance on knowledge creation, e.g. ‘look & feel’ / tone of voice, to content owners & review outputs to ensure quality (make grammatical & format corrections)
• Format HTML codes into knowledge articles
• Coordinate translation requests

Skills

MS Office

Excel

Research skills

ServiceNow KM

Technical writing

Copy-editing

Data analytics

HR knowledge

Education

Bachelor’s degree

Tools

ServiceNow

Job description

Aecom Philippines, Inc. is seeking a Knowledge Management Specialist to coordinate article updates, ensure governance of KM repository, and format HTML into knowledge articles in ServiceNow.

You will manage content planning, data analysis, and collaborate with global stakeholders, ensuring high-quality documentation across HR-related processes and systems. Degree plus experience required; hybrid work optional as per policy.