Knowledge Management Lead

Keywords Studios; Pasig; On-site; PHP 1,339,000 - 2,455,000; Full time

Benefits offered by this job

Great Place to Work certified

Annual Wellness Subsidy

Birthday Leave

Wellbeing Leave

HMO and Life Insurance

Job summary

Keywords Studios is seeking a Knowledge Lead Manager to oversee the Knowledge Management function within our IT department in the Philippines. You will develop strategies to capture, organise, and disseminate organisational knowledge to support decision-making and timely problem resolution.

You will lead KM content creation, governance, and analytics, collaborating with IT teams and senior leaders to promote a culture of continuous learning and knowledge sharing.

Qualifications

• 5+ years of proven experience implementing Knowledge Management strategies.
• Experience building KM programs in technology or large global organisations.
• Experience communicating with and influencing senior leadership to gain feedback.
• Proven experience in leading teams to deliver impact.
• Strong understanding of IT service management and ITIL framework.

Responsibilities

• Develop and maintain a comprehensive knowledge management strategy aligned with business objectives.
• Oversee knowledge content creation, categorisation, and maintenance for accuracy and accessibility.
• Integrate KM processes with IT service management functions to improve delivery.
• Foster a culture of knowledge sharing and collaboration.
• Monitor progress using analytics to assess impact, engagement, and effectiveness.
• Provide training and support on KM practices and tools to champions KM culture.

Skills

Knowledge Management

ITIL

Leadership

ServiceNow

Analytics

Stakeholder communication

Tools

ServiceNow

Job description

As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decisionmaking, timely problem resolution, and promoting continuous learning.

Key Responsibilities

1. Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.
2. Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.
3. Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.
4. Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.
5. Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy.
6. Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture.

Requirements

Required Skills and Experience

• 5+ years of current proven experience in implementing Knowledge Management strategies.
• Experience building KM programs in the technology industry or within technical groups within a large, global organisation.
• Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.
• Proven experience in leading teams to deliver impact.
• Strong understanding of IT service management and ITIL framework.
• Proven experience in a ServiceNow environment.

Benefits

• Great Place to Work certified
• Annual Wellness Subsidy
• Birthday Leave
• Wellbeing LeaveHMO and Life Insurance