Knowledge Management Specialist (Fixed-Term)

AECOM; Taguig; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Knowledge Management Specialist (Fixed-Term) at AECOM is responsible for coordinating global KM content, ensuring proper document governance, and formatting HTML into knowledge articles. The role supports system and client management, with a focus on data-driven improvements and cross-functional collaboration.

The position requires a bachelor’s degree or 4+ years of KM-related experience, strong MS Excel skills, and familiarity with ServiceNow.

Qualifications

• Bachelor’s degree &/or at least 4 years of relevant work experience.
• Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook).
• Advanced proficiency in MS Excel.
• Experience using ServiceNow for KM (Knowledge Base, ticketing, HTML, chatbot).
• Experience with KM processes, technical writing or copy-editing, reporting & data analytics.
• Experience across core HR functions (e.g. Compensation, Benefits, Performance Management).

Responsibilities

• Coordinate with global stakeholders on article creation & updates.
• Ensure all contents undergo required Document Management Process before they go live.
• Governance & maintenance of knowledge assets in KM repository.
• Format HTML codes into knowledge articles.
• Coordinate translation requests.
• Conduct KM system maintenance checks.
• Do testing before & after every system release.
• Create & maintain records of system performance and Articles inventory.
• Prepare visual data analysis of reports.
• Report issues observed by End Users for fixes.
• Gather requirements for system enhancements.
• Manage UAT with stakeholder users.
• Create system know-how documentation.
• Lead major project releases & rollout sessions.
• Liaise with Stakeholders, Content Owners, Leaders & SMEs to close gaps for article updates.
• Participate in KM projects aligned with scope & delivery time.
• Train Knowledge Editors & Content Owners on article creation & update in ServiceNow.
• Impact assess processes for adherence & knowledge retention.
• Perform analysis of content requirements.
• Generate reports & interpret data from MS Excel.
• Provide input on employee feedback to support content opportunities.
• Lead projects related to KM materials.

Skills

Analytical thinking

Communication

Continuous improvement

Customer service

Problem solving

Education

Bachelor’s degree / 4 years relevant experience

Tools

MS Office

MS Excel

ServiceNow

HTML

Chatbot knowledge

Job description

Knowledge Management Specialist (Fixed-Term)

• Full-time
• State/Province: Philippines
• Business Group: DCS
• Legal Entity: AECOM Global Business Services - Philippines ROHQ
• Business Line: Geography OH
• Work Location Model: Hybrid
• Operating Group: Group Support

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Responsibilities & Duties

Content Management

• Coordinate with global stakeholders on article creation & updates
• Ensure all contents undergo required Document Management Process before they go live in the system
• Responsible for the governance & maintenance of knowledge assets, ensuring clear, consistent, & unambiguous KM repository
• Index, revise, update a variety of comprehensive contents
• Responsible for the provision of expertise & guidance on knowledge creation, e.g. ‘look & feel’ / tone of voice, to content owners & review outputs to ensure quality (make grammatical & format corrections)
• Format HTML codes into knowledge articles
• Coordinate translation requests

System Management

• Conduct Knowledge Base system maintenance checks
• Do testing before & after every system release
• Create & maintain records of system performance, system usage, & Articles inventory
• Prepare visual data analysis of reports
• Report issues/defects observed or raised by End Users for Development fixes
• Gather requirement for system enhancements
• Manage UAT with stakeholder users
• Create system know-how documentation
• Lead major project releases & rollout sessions
• Create Release Management End User Communications

Client Management:

• Liaise with relevant Stakeholders, Content Owners, Leaders & SMEs to close gaps for article updates
• Participate in planning & managing KM projects in alignment with agreed scope & delivery time
• Train Knowledge Editors & Content Owners on creation & update of articles in ServiceNow

Content Planning & Analysis:

• Impact assess “as is” & “to be” process for adherence & knowledge retention
• Perform analysis of content requirements
• Generate reports & interpret data from MS Excel
• Provide input & insight on employee feedback & data analysis to support identification & execution on content related project opportunities
• Take part in &/or lead projects related to research, creation, & maintenance of KM materials

Attributes

• Ability to be thorough & meticulous in completing assigned tasks & with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to gather, integrate, validate, & analyze relevant data to develop resolutions, findings, & recommendations. (Analytical Thinking)
• Ability to effectively communicate within a varied audience & internal & external customer using different platforms. (Communication)
• Ability to actively identify new areas for learning & opportunities to improve processes, tools, & mindset (Continuous improvement)
• Ability to maintain good customer relationship & initiate ways to improve customer experience (Customer Service)
• Ability to identify & resolve moderate & complex issues by applying best practices & technical expertise & may recommendsolutions for unique scenarios. (Problem Solving)

Qualifications & Requirements

• Bachelor’s degree &/or at least 4 years of relevant work experience
• Intermediate proficiency in MS Office tools(Word/PowerPoint/Outlook)
• Advanced proficiency in MS Excel
• Experience using ServiceNow for KM (Knowledge Base, ticketing, HTML, chatbot)
• Experience on processes & procedures relevant in KM, Technical writing or copy-editing,Reporting & data analytics
• Experience across core HR functions (e.g. Compensation, Benefits, Performance Management)

Preferred qualifications

• Experience in web development & similar projects
• Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools (MS Visio, Lucid Chart, or an equivalent), & methodologies
• Knowledge of HR metrics & their applicability
• Experience in the use of other HR Systems e.g. Workday & other KM platforms
• Understanding of Process Mapping Tools & Methodology
• Experience working in outsourcing, shared services, or similar model within similar function

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.