Global Knowledge Content Analyst: Localization & UX

Nestlé S.A.; Meycauayan; On-site; PHP 260,000 - 380,000; Full time

Job summary

Nestlé Philippines seeks a Hire to Retire Content Management Analyst to create, localize, and improve knowledge base content across employee platforms, ensuring accuracy and accessibility. You’ll collaborate with Market and HR teams to meet local requirements and uphold Nestlé branding.

The role emphasizes translating and adapting global HR content, managing content lifecycle from creation to retirement, and supporting multilingual localization using ServiceNow, SharePoint, and related Nestlé

Qualifications

• Bachelor’s degree in Communications, Information Design, Journalism or related field.
• At least 1 year of experience in knowledge/content management.
• Experience in a Shared Services or Global Business Services environment is an advantage.

Responsibilities

• Assist in designing, developing, and maintaining knowledge base contents (Articles, FAQ, Procedures, Policies, L5s).
• Translate Knowledge base contents into their relevant local language, as needed.
• Coordinate multilingual translations and localization based on geography.
• Support the management of the full lifecycle of content: creation, review, approval, publication, and retirement, while ensuring that content is NIVA-ready.
• Support chatbot training by tagging and formatting content for conversational AI tools.

Skills

Content management

Editing & writing

Localization

UX awareness

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree in Communications

Knowledge/content management experience

Tools

ServiceNow CMS

MS Outlook

SharePoint

Adobe Pro

NesGPT/CoPilot translations

NesLingo

Canva

Snagit

Job description

Nestlé Philippines seeks a Hire to Retire Content Management Analyst to create, localize, and improve knowledge base content across employee platforms, ensuring accuracy and accessibility. You’ll collaborate with Market and HR teams to meet local requirements and uphold Nestlé branding.

The role emphasizes translating and adapting global HR content, managing content lifecycle from creation to retirement, and supporting multilingual localization using ServiceNow, SharePoint, and related Nestlé