HRBS Content Management Specialist

Nestlé S.A.; Meycauayan; On-site; PHP 558,000 - 893,000; Full time

Job summary

Nestlé S.A. is hiring a Hire to Retire Content Management Specialist to ensure HR content is accurate, clear, and accessible across Nestlé’s digital employee platforms. The role adapts and localizes materials for diverse markets and supports an enhanced employee experience.

The specialist manages stakeholder relationships, oversees project delivery, and collaborates with IBS HR BS Team, ESDE, and Global IT HR for platform improvements and content lifecycle management.

Qualifications

• Bachelor’s degree in Communications, Information Design, or related field.
• At least 2 years of experience in knowledge/content management or employee communications.
• Experience managing multiple content projects, coordinating with stakeholders, and meeting deadlines.
• Foundational understanding of the employee lifecycle and hire-to-retire processes.

Responsibilities

• Act as Content Specialist, performing content adaptation and localization with focus on users.
• Design, develop, and maintain knowledge base contents (Articles, FAQ, Procedures, Policies, L5s).
• Coordinate multilingual translations and localization for markets.

Skills

Content Management

Localization

Project Management

Stakeholder Collaboration

Knowledge Base

Multilingual Translation

Documentation

Content Publishing

Education

Bachelor's degree in Communications/Information Design or related field

Tools

ServiceNow

SharePoint

MS Outlook

Adobe Pro

NesGPT/CoPilot

Job description

Hire to Retire Content Management Specialist

Hire to Retire Content Management Specialist

Function:

HR Business Services

Organization Type:

Shared Services / Integrated Business Services (IBS)

Employment Type:

Full-Time Employment

Reports to:

HR BS Operations Lead

Job Purpose

The Content Management Specialist ensures HR content is accurate, clear, and accessible across Nestlé’s digital employee platforms. This role adapts and localizes materials for diverse markets, making complex information easy to understand and supporting positive employee experience. Additionally, the specialist manages stakeholder relationships and oversees project management to ensure timely and effective delivery of content initiatives.

Key Responsibilities

You will act as a Content Specialist, performing creative content adaptation and localization activities, with service orientation to the Market/Business.

1. Content Development & Creation

Design, develop, and maintain knowledge base contents (Articles, FAQ, Procedures, Policies, L5s).

Test the employee centricity of the articles by going through “employee journeys” - trying to execute tasks that employees are supposed to do based on the content (e.g. raising a request, updating data etc) to learn how easy the content makes these tasks for employees.

Design and develop communication kits as requested by the market and disseminate these to end-users using available channels such as the Banner Content in Me@Nestlé, email blast, or other identified channels used by the Markets.

Ensure consistency in tone, structure, and branding across all content assets.

Convert complex HR processes and policies into simple, employee-friendly formats.

Translate Knowledge base contents into their relevant local language, as needed.

Adapt existing global HR content (e.g., policies, training materials, QRGs, etc.) to meet the specific cultural, linguistic, and regulatory requirements of the markets.

3. Stakeholder Collaboration& Project Management

Work closely with the IBS HR BS Team for possible content improvements

Drive the regular Feedback Loops with the Market partners to discuss content management-related topics/agenda.

Adjust content as per employees' feedback, closing feedback loops, and improving employee experience.

Collaborate with Employee Digital Service Experience (ESDE) or Global IT HR teams for platform improvements and integration.

4. Content Lifecycle & Publishing

Manage the full lifecycle of content: creation, review, approval, publication, and retirement, while ensuring that content is NIVA-ready.

Coordinate multilingual translations and localization based on geography.

Support chatbot training by tagging and formatting content for conversational AI tools.

Proactively identify opportunities to improve content creation & localization. This includes leveraging new technologies or methodologies to enhance efficiency and employee experience.

Identify knowledge gaps based on reporting, dashboard results, AskHR cases, and propose new content to reduce AskHR case volumes.

7. Capability Building

Facilitate capability building on Content Management to the market and/or the Contact Center team, as needed.

Ensures that any changes to Me@Nestlé and/or NIVA content are cascaded to the AskHR Team.

Create content-related training materials and/or enhance existing ones.

Conducts process-related coaching with the Content Management Analyst, as needed.

Actively participate in training and other learning opportunities to expand knowledge of Content Management.

8. Reporting & Governance

Monitor content performance using analytics (search logs, click rates, feedback scores).

Ensures that content management-related reports are shared with stakeholders in a timely and accurate manner

Participate in the regular Monthly Operations (MOR) reviews to present the Me@Nestlé and AskHR Footprints.

Tools & Technologies

ServiceNow as the main Content Management Systems (CMS)

MS Outlook to send & receive emails, as well as schedule meetings using the Content Management GMB

SharePoint for the management of documents and the sharing of information

Adobe Pro to manage and create PDFs, includingediting text and images within PDFs

NesGPT and CoPilot for writing and refining content, as well as summarizing complex documents

NesLingo, NesGPT or CoPilot for translations of KB articles to related languages.

Canva as a design and collaboration tool.

Snagit to capture images and videos from the screen, add annotations, and share them across various platforms.

Key Success Measures (KPIs)

Increase in self-service portal usage/adoption

SLA compliance for content creation and updates

Content engagement score (clicks, time on page, satisfaction ratings)

Required Skills & Qualifications

Education & Key Experiences:

Bachelor’s degree in Communications,Information Design, or related field

At least 2 years of experience in knowledge/content management, or employee communications

Experience in managing multiple content projects simultaneously, coordinating with various stakeholders, and meeting deadlines.

A foundational understanding of the employee lifecycle and hire-to-retire processes

Experience in a Shared Services or Global Business Services environment is an advantage

Proven ability to work and multitask under pressure and respond quickly to changing situations in complex environments

Skills

Technical Skills

Excellent creativity, writing, editing, and communication skills

Understanding of HR processes (e.g., payroll, benefits, leave, timekeeping) is an advantage

Knowledge of UX principles and content accessibility standards

Ability to organize, oversee, and deliver projects

Ability to identify and engage with stakeholders, understanding their needs and expectations, and ensuring effective communication and collaboration

Ability to examine data, identify patterns, and draw insights

Soft Skills

Strong attention to detail, with an ability to prioritize urgent tasks

Ability to work cross-functionally in a matrixed environment

Excellent comprehension and interpersonal communication skills

Strong time management and multi-tasking skills

High degree of accuracy in executing work

Illustrate strong service orientation and exceptional commitment to deliver quality service

Capable of working well independently and in a team environment

Illustrate critical decision-making skills

Creative problem-solving skills

Other Personal Qualities:

Ability to illustrate teamwork and work in harmony with others.

Has initiative, analytical thinking, and problem-solving capacity.

Maintains professionalism, patience, and efficiency in handling end-user issues and complaints.

Has a strong emotional quotient and social intelligence.

Displays commitment, adaptability, and accountability.

Aptitude for learning and understanding even under pressure.