Global IT Support & Asset Lifecycle Specialist

Focal Search Pte Ltd; Manila; On-site; PHP 390,600 - 558,000; Full time

Job summary

A leading IT service provider in Metro Manila is seeking an IT Support Specialist to manage service requests, enhance customer service, and oversee IT assets from procurement to disposal. The ideal candidate will have excellent communication skills in English and a strong customer focus. Knowledge of Microsoft 365 and industry certifications such as MCSE or ITIL are essential. This role offers the opportunity to improve internal processes and work closely with team members across various locations.

Qualifications

• Proficient in supporting Windows and Mac OS systems.
• Excellent command of written and spoken English.
• Knowledge of Microsoft Office 365 Administration.

Responsibilities

• Manage service requests and ensure successful completion.
• Improve customer service and operations by identifying issues.
• Oversee IT asset lifecycle and procurement.

Skills

Desktop/Laptop and Operating System support

Communication skills

Microsoft Office 365 Suite

Customer-focused solutions

Experience with next-gen firewalls

IT asset management tools

Project Management

Education

Industry certification (Microsoft MCSE, Microsoft 365, AWS, Security, or ITIL)

Tools

Desktop Central

Job description

A leading IT service provider in Metro Manila is seeking an IT Support Specialist to manage service requests, enhance customer service, and oversee IT assets from procurement to disposal. The ideal candidate will have excellent communication skills in English and a strong customer focus. Knowledge of Microsoft 365 and industry certifications such as MCSE or ITIL are essential. This role offers the opportunity to improve internal processes and work closely with team members across various locations.