Global IT Service Desk Specialist

Kuehne Nagel; Cebu City; On-site; PHP 700,000 - 900,000; Full time

Job summary

At Kuehne+Nagel, this IT role focuses on managing, developing, and supporting the technology infrastructure that powers our global systems and operations. You will provide enterprise-level support to customers and partners, troubleshoot incidents, and contribute to continuous improvement across technical teams.

Ideal candidates have 2–3 years of practical support experience, strong English communication, and a proactive, customer-focused mindset to thrive in a fast-paced, international logistics

Qualifications

• Proven experience in enterprise IT support and incident handling.
• Strong communication and problem-solving skills.
• Ability to interact with teams across countries and cultures.

Responsibilities

• Provide enterprise-level IT support to customers and partners.
• Troubleshoot incidents, resolve problems, and escalate when needed.
• Collaborate with development on product issues and improvements.
• Mentor junior support engineers and share knowledge.
• Contribute to new technical improvement projects.
• Assist in after-hours support on rotation basis.
• Update knowledge base with solutions and documentation.

Skills

Customer-focused IT support

Troubleshooting

Communication skills

English proficiency

Mentoring

Job description

At Kuehne+Nagel, this IT role focuses on managing, developing, and supporting the technology infrastructure that powers our global systems and operations. You will provide enterprise-level support to customers and partners, troubleshoot incidents, and contribute to continuous improvement across technical teams.

Ideal candidates have 2–3 years of practical support experience, strong English communication, and a proactive, customer-focused mindset to thrive in a fast-paced, international logistics