Global Insights Analyst — Turn Data into Strategy

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; Hybrid; PHP 600,000 - 1,100,000; Full time

Job summary

RELX is seeking an experienced insights professional to support global customer and market research programmes. You will help understand customer needs, design and analyze research projects, and translate data into actionable insights within an in-house team.

The role offers a path to progression into more senior research roles, with opportunities to develop core research and analytical skills in a forward-thinking organisation.

Qualifications

• Bachelor's Degree holder.
• Experience or knowledge of research methodology, particularly quantitative research.
• Strong numerical and analytical skills with attention to detail.
• Ability to work with large datasets and identify meaningful insights.
• Strong written and verbal communication skills in English.
• Ability to manage multiple tasks and meet deadlines.
• Collaborative and proactive approach to teamwork.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to quickly learn and apply enterprise AI tools and technologies.

Responsibilities

• Support the delivery of customer feedback programmes (NPS tracking).
• Contribute to the design and execution of research projects, including questionnaire development, survey scripting, analysis and reporting.
• Analyze data from multiple sources to identify trends, patterns, and insights.
• Prepare clear and concise reports, ensuring findings are communicated effectively and include actionable recommendations.
• Track prior actions and contribute to regular reporting (dashboards, quarterly updates).
• Support one-off and annual research studies to deepen understanding of customers and the market.
• Collaborate with team members to deliver projects on time and to a high standard.
• Assist in process improvements, including opportunities to automate workflows (sampling, reporting).

Skills

Strong numerical and analytical skills

Excel and PowerPoint

English communication

Data interpretation

Collaborative and proactive

Quantitative research methods

Education

Bachelor's degree

Tools

Excel

PowerPoint

SPSS

R

Forsta

Job description

RELX is seeking an experienced insights professional to support global customer and market research programmes. You will help understand customer needs, design and analyze research projects, and translate data into actionable insights within an in-house team.

The role offers a path to progression into more senior research roles, with opportunities to develop core research and analytical skills in a forward-thinking organisation.