Strategic Technical Account Manager - Hybrid/Remote

NiCE

Manila

Hybrid

PHP 900,000 - 1,300,000

Full time

12 days ago

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Benefits offered by this job

NiCE-FLEX hybrid model (2 days in the)

Job summary

NiCE Manila is seeking a seasoned Technical Account Manager to drive client success for key accounts. You will resolve complex technical challenges, ensure customer satisfaction, and help clients maximize NiCE products and services.

You will build trusted relationships across internal teams, translate business needs into technical solutions, and guide customers through deployment and optimization. A strong background in software or telecom services and excellent communication are essential.

Qualifications

Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
Excellent customer service and communication skills, with fluency in both written and verbal communication.
Ability to multitask effectively and thrive in a fast-paced environment.
Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

Responsibilities

Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.
Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
Technical Expertise: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.
Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NiCE solutions.
Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.
Continuous Improvement: Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.