Global HR Shared Services Lead — Process & Experience Optimization

HelloConnect; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

HelloConnect in Taguig is seeking a Global People Shared Services Team Lead to oversee end-to-end HR lifecycle processes, from onboarding to offboarding. You will lead a team, ensure data accuracy, meet SLAs, and collaborate with onshore and global partners to optimize the employee experience.

The role focuses on process improvement, privacy compliance, and developing training programs, with emphasis on real-time reporting, issue resolution, and continuous service enhancements to drive HR

Responsibilities

• Oversee end-to-end HR lifecycle processes (onboarding to offboarding).
• Lead and develop a global shared services team.
• Ensure data accuracy and meet SLAs with onshore and global partners.
• Drive process improvements and privacy compliance initiatives.
• Develop and implement training programs to uplift team capabilities.
• Deliver real-time reporting, resolve issues, and pursue continuous service enhancements.

Skills

Team Leadership

HR Lifecycle Management

Data Accuracy

SLA Management

Privacy Compliance

Training & Development

Real-time Reporting

Service Improvements

Job description

HelloConnect in Taguig is seeking a Global People Shared Services Team Lead to oversee end-to-end HR lifecycle processes, from onboarding to offboarding. You will lead a team, ensure data accuracy, meet SLAs, and collaborate with onshore and global partners to optimize the employee experience.

The role focuses on process improvement, privacy compliance, and developing training programs, with emphasis on real-time reporting, issue resolution, and continuous service enhancements to drive HR