GLOBAL HIRING! OUTBOUND - Customer Service Sales (100% Remote)

AKIKA.COM LLC; Metro Manila; Remote; PHP 4.883.000 - 6.975.000; Vollzeit

Benefits dieser Stelle

Commission 8–15%

Uncapped earnings

Fully remote

Growth opportunities

Trips for top performers

Zusammenfassung

My Derma Dream is hiring a remote customer experience specialist to engage existing customers by phone, resolve issues, and identify upsell opportunities to enhance skincare results.

You will build rapport, listen carefully, and maintain professionalism while balancing customer satisfaction with revenue goals. The role requires strong communication and the ability to work EST hours remotely.

Qualifikationen

• Proven experience in BPO or customer-facing roles with phone interactions.
• Strong upselling and cross-selling abilities with a consultative approach.
• Excellent spoken English and professional communication.
• Ability to stay calm and empathetic when handling complaints.
• Excellent listening and problem-solving skills.

Aufgaben

• Speak with existing customers by phone and deliver an exceptional experience.
• Build rapport, establish trust, and understand customer needs.
• Identify upsell/cross-sell opportunities and recommend relevant products.
• Own customer issues and work toward positive resolutions.
• Turn challenging interactions into positive experiences while meeting revenue goals.

Kenntnisse

Phone sales

Upselling

Customer service

Empathy

Communication

Relationship building

Tools

CRM software

Phone system

Jobbeschreibung

About the role

You'll be speaking with existing customers by phone and delivering an exceptional customer experience. Your job is to make every customer feel heard, valued, and taken care of — while identifying genuine opportunities to recommend additional products that can help them achieve better skincare results. Sometimes customers may have a simple question, sometimes they're waiting for an order, and sometimes they may have a concern or problem that needs to be resolved.

Key responsibilities

• Speak with existing customers by phone and deliver an exceptional customer experience
• Build rapport and establish trust through empathy, confidence, and clear communication
• Listen carefully to customer questions, concerns, and experiences
• Take ownership of customer issues and work toward positive resolutions
• Understand customer needs and recommend relevant skincare products
• Identify natural upselling and cross‑selling opportunities
• Turn challenging customer interactions into positive experiences
• Handle objections and concerns professionally
• Maintain control of conversations without sounding robotic or overly scripted
• Balance customer satisfaction with commercial awareness and revenue goals

About you

• Proven experience in BPO, customer service, customer relationship management, client relationship management, retention, account management, upselling, cross‑selling, phone sales, or a similar customer‑facing role
• Experience handling customers over the phone and managing a high volume of conversations
• Strong relationship‑building and customer service skills
• Ability to remain calm, empathetic, and professional when handling complaints or difficult situations
• Strong upselling and cross‑selling abilityExcellent spoken English and communication skills
• High confidence when speaking with customers on live calls
• Strong listening and discovery skills
• Performance‑driven mindset with strong personal discipline, accountability, and work ethic
• Ability to consistently work EST hours with availability for 12 hours per day, 6 days per week

Benefits

• 8–15% commission
• Top performers currently earning $7,000–$10,000+ per month in commission
• Uncapped performance‑based earning potential
• Fully remote work
• Strong growth opportunities for high performers
• Top performers have opportunities to earn additional recognition and rewards, including company trips to destinations such as Dubai and Japan

About us

My Derma Dream is a fast‑growing premium skincare brand with a large customer base and a high‑performance direct‑to‑consumer environment. We're building a team of people who are willing to think big, move fast, take ownership, and figure things out.