Global Guest Services Coordinator

White & Case LLP; Makati; On-site; PHP 312,000 - 469,000; Full time

Job summary

White & Case LLP’s Global Operating Center in Manila seeks a Guest Services Assistant to handle diverse administrative duties, including switchboard, business administration, room reservations, risk management, facilities, and visitor support across AsiaPac, Americas and EMEA. The role emphasizes proactive process improvement under leadership guidance.

The position requires a Bachelor's degree, strong communication, confidentiality and flexible hours; training will be provided to achieve service

Qualifications

• Bachelor's degree required.
• Relevant work experience is necessary.
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to balance being an individual contributor and a team player.
• Pleasant voice and professional demeanor in order to communicate with attorneys, clients, vendors, and staff.
• Ability to communicate by telephone and/or mail with substance, courtesy and tact.
• Excellent customer service skills.
• Must be flexible to work with shifting schedules, weekends, holidays, and irregular hours and/or more than 35 hours per week.
• Basic Microsoft Applications (Outlook, Excel, Word, PowerPoint).

Responsibilities

• Operate multi-line telephones and direct calls to appropriate parties.
• Record information from callers and relay to concerned parties.
• Handle escalating issues and analyze root causes.
• Manage shared calendars and ensure coverage needs are monitored.
• Generate recurring service reports and ensure smooth handover of tasks across shifts.
• Manage room reservations and office logistics across global offices.
• Coordinate with internal clients to fulfill requests and queries.
• Produce regular reports and support administrative processes.

Skills

Customer service

Communication skills

Interpersonal skills

Flexibility

Education

Bachelor's degree

Tools

Microsoft Office

Cisco Telephone System

Outlook

Excel

PowerPoint

PDF Scanners

Job description

White & Case LLP’s Global Operating Center in Manila seeks a Guest Services Assistant to handle diverse administrative duties, including switchboard, business administration, room reservations, risk management, facilities, and visitor support across AsiaPac, Americas and EMEA. The role emphasizes proactive process improvement under leadership guidance.

The position requires a Bachelor's degree, strong communication, confidentiality and flexible hours; training will be provided to achieve service